Associate Customer Success Manager

WHO WE ARE:
Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.

Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain _je ne sais quoi _that makes Talend special.

At Talend, our customers are at the heart of everything we do We are passionate about putting customers first and making them wildly successful in their information management journey. The Customer Success Management team curates our customer’s success by working closely with them and the broader account team on their behalf.

We’re looking for an **Associate Customer Success Manager** to ensure our Customers are getting value from, and are renewing Talend product subscriptions and solutions. This position will support customers across our France and EMEA South region, and can be based in or around our Suresnes Paris office, or in other locations across France depending on factors.

**Responsibilities include**:

- Be a key part of a growing global Customer Success team, responsible for a select list of our most important customers.
- Deliver customer success services to your customers, coordinating with other Talend teams to ensure successful customer outcomes.
- Work with your customers to understand business value based measures for Talend adoption, and jointly create a Success Plan to achieve objectives.
- Work closely with your respective Account Executives to develop account strategies and deepen customer relationship and growth.
- Support renewals and identify opportunities for growth (via upsells and cross-sells) within your customer base.
- Be the voice of the customer - identifying and quantifying the key factors for customer success and communicating them effectively within Talend to drive the product roadmap and effective interventions from other Talend teams.
- Hold regular cadence meetings with your customers including Business Reviews and Executive Meetings.
- Develop a plan to increase product penetration at your Customers.
- Manage customer escalations, coordinating resolution activities across Talend internal teams.
- Be innovative and **make an impact**: on your customers, on your team, and on the company.

**How you will be measured**:

- Creation and management of impactful Success Plans for your assigned customers.
- Customer advocacy - via participation in the Talend Customer Advisory Board, case study submission or providing excellent references both within and outside of their company.
- Customer subscription expansion.
- Successful Executive and Business Review meetings.
- Management of Customer Health Scores and risks through the proper Talend channels.
- Establishing critical goals, or other key performance indicators that aid the customer in achieving their goals.

**We are seeking someone with**:

- An understanding and ideally some experience in SaaS Customer Success roles with a minimum of 2 years experience, ideally in customer management or sales relationship management.
- An inquisitive and strategically mind who is capable of blending technology and business strategy to develop customer success plans, and become our customers’ Trusted Advisor.
- experience onboarding and coaching customers through to successful adoption of products - ideally cloud/SaaS environment, and of growing accounts by expanding product adoption - this would be a great plus.
- A self-starter and team player with consistent success in building strong relationships across different teams, with ability to influence key business stakeholders
- Fluent (or at least to a business professional level) in English (a must) and French (a very strong plus) - any other European languages are very welcome as well
- Great to have: Working and functional knowledge of several of Data Integration, Big data, cloud, Data Governance, Dev Ops technologies. Knowledge of Talend or similar technologies a bonus, but not essential.
- Great to have: Technology experience of Cloud Computing Ecosystems such as AWS, Azure, Google.

There may be some travel across EMEA for this role, but this is largely looking to be a role based remotely from home office set up.

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AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:

- CEO named a 2020 Top Diverse Leader by the National Diversity Council
- 6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2021
- 4th co