Business Analyst Salesforce
2 semanas atrás
**We’re looking for the special, unique and amazing YOU**
**We are looking for an Amazing**: Business Analyst Salesforce
**Seniority**:Senior (5+ years)
**The amazing you, will have**:
- Proven experience as a Business Analyst working with Salesforce, ideally Service Cloud Hands-on experience with Live Chat,
- Chatbot integrations, or conversational platforms (e.g., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.) MANDATORY.
- Strong understanding of CRM workflows, case management, and customer support processes Excellent communication and stakeholder management skills
- Experience writing clear user stories, acceptance criteria, and process documentation
- Familiarity with Agile methodologies (Scrum/Kanban)
- Fluent in Portugues and English.
- Nice to Have: Salesforce certifications (e.g., Administrator, Business Analyst, Service Cloud Consultant)
- Experience with third-party chatbot platforms or NLP tools Exposure to customer experience (CX) or customer journey mapping Background in customer service operations or digital transformation
**Why should you become part of our family?**
- You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
- Interesting Challenges Ahead: you can work for several clients from different sectors of activity
- Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
- International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
- Type of projects (depending on the project you might find one of this types of projects):
- In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
- Full Remote projects: If you want to work while you enjoy the comfort of your home
- Full Onsite projects: if you prefere the company of your colleagues
- Take care of your well-being: Enjoy our free nutrition, psicologist, general medicine appointments and our yoga and personal training daysall remote
**Who are we?**
Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.
At KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees
We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit.
-
Salesforce Marketing Cloud Developer
1 semana atrás
Coimbra, Portugal Constellation Automotive Group Tech Hub Tempo inteiroJob Title: Salesforce Marketing Cloud Developer Location: Hybrid working, home & our Constellation Tech Hub in Coimbra (monthly visits) Working Hours: Monday - Friday, 40 hours Salary: Competitive + Benefits Job Status: Permanent Who we are The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining...
-
SAP CRM Business Analyst
3 semanas atrás
Coimbra, Portugal Tata Consultancy Services Tempo inteiroAre you a SAP CRM Business Analyst seeking a new interesting challenge ? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !
-
Senior Business Analyst
2 semanas atrás
Coimbra, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroCompany Overview: Imagine working alongside over 4,000 talented individuals driven by a shared passion for excellence and innovation. We’re not just a company; we’re a dynamic ecosystem of companies, including VASS, NATEEVO, Serbatic, vdSHOP, T4S, Comunytek, ECENTA, and CRI group. Our collective strength and the E4 Agile Method empower us to assist large...
-
Business Analyst ATC
4 semanas atrás
Braga, Coimbra, Lisboa, Portugal We Are Meta Tempo inteiroSeeking a Business Analyst ATC: Rhino, are you there? At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients. Why join us? 1. Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry. 2. Enjoy our perks: When you...
-
Business Intelligence Analyst
1 semana atrás
Coimbra, Portugal Dellent Consulting Tempo inteiroAre you looking to work in a dynamic and innovative environment? Here, you will have the opportunity to be part of a team within a group whose goal is to continuously invest in human capital, innovation, and technology across various industrial sectors. In this particular project, you will be part of a newly formed team that aims to make an impact in the...
-
IT Business Analyst
Há 6 dias
Coimbra, Portugal Bluepharma - Indústria Farmacêutica Tempo inteiro**Principais Responsabilidades**: - Analisar e avaliar as necessidades de IT e alinhar soluções tecnológicas com os objetivos do negócio; - Gerir pedidos de suporte, garantindo que todos os problemas são documentados, priorizados e resolvidos de forma eficiente e eficaz; - Fornecer suporte técnico e orientação aos utilizadores finais, ajudando na...
-
Bnpl - Business Analyst Atc
Há 3 dias
Coimbra, Portugal Irium Portugal Tempo inteiroBusiness Analyst – BNPL ATC Overview At IRIUM we want you to always chase your dreams. Prepare yourself to conquer your goals, while enjoying the journey. Responsibilities - Be the "voice of the customer" in the team, representing the needs of end-users and the business. - Manage relationships, maintain business alignment in the team backlog, and...
-
BNPL - Business Analyst ATC
2 semanas atrás
Coimbra, Portugal IRIUM Portugal Tempo inteiroAt IRIUM we want you to always chase your dreams. Here, prepare yourself to conquer your goals, while enjoying the journey. We are currently looking for BNPL - Business Analyst ATCRequirements: Be the 'voice of the customer' in the Team, representing the needs of end-users and the business.Manage relationships, maintain business alignment in the team...
-
Senior Business Analyst
3 semanas atrás
Coimbra, Portugal team.it Tempo inteiroQueremos fazer diferente com o essencial. Apostamos numa estratégia de corporativismo sustentável. Acreditamos que o sucesso se baseia na construção de uma equipa centrada no bem-estar coletivo, no desenvolvimento pessoal e profissional, e assente numa filosofia de trabalho que potencie a gestão saudável das nossas vidas. Work-life balance,...
-
Coimbra, Portugal Irium Portugal Tempo inteiroAn innovative tech company is searching for a Business Analyst situated in Coimbra. The role involves representing customer needs, managing stakeholder relationships, and ensuring alignment with product strategies. Candidates should possess a minimum of 2.5 years of experience and be proficient in Portuguese (C1) and English (B2). The company provides...