Credit Controller

job description:
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 3000 highly professional staff, have offices in 11 countries and customers all over the world.

Any business is only as good as the people it employs, and we employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.

**The Team**

The Credit Control function currently operates on a country by country basis with members located in Bordeaux, Munich and Lisbon servicing our broker, cover holder business and direct business clients across 5 European countries (Belgium, Holland, Germany, France and Spain). The team has 15 multi-lingual Credit Controllers who need to find the balance between managing client relationships sensitively and recovering debt in a way that meets our values and position in the market.

**The Role**

***The main objective of this role is to support our country teams in managing their Credit Control by providing an efficient and high quality credit control service. The Credit Controller should be the intermediary, support our brokers and clients by providing them with all relevant information, delivering it in a timely manner, facilitating and explaining whenever needed our procedure and general insurance guidelines.

**Key Responsibilities**
- Accurate, timely and efficient data entry and quality checking of cash receipts as per Hiscox standards including give support to data cleansing and mass change processing projects.
- Delivers exceptional service standards/KPI’s and maintain the relevant data updated.
- Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
- Participate in the implementation of continuous improvement or change project work and processes.
- Undertake ad hoc reports and projects to develop the credit control service across Hiscox and improve, standardise and automate processes where possible.
- Manage and run the direct debt process, to reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage a small brokers portfolio.
- Distribute monthly statements and correspondence of overdue accounts to our clients and resolve any questions so that open items are settled promptly.
- Reconcile bank transactions with Finance Department.
- Support new staff training and actively participate on new tasks transition.
- Negotiation of payment terms;
- Notice insured;
- Management of notice impact;
- Constitution of the debt issue for the collection company subcontractor or judicial officers;
- Dealing with customers complaints and complex system issues (e.g. EDI, UAT).
- Collect premiums and cover a portfolio of brokers and partners (banks, mutual funds), according to various stimulus patterns related to the nature of contracts or the intermediaries.
- Ensure each charge of recovery is to lower outstanding portfolio while maintaining a business relationship and a high quality service to our partners.
- Analysis of Ageing report and own portfolio.
- Responsible for: Premium Collections, commissions payments, refunds and other overpayments.
- Impute regulations in the computer system: treatment of unpaid, in charge of each step of the procedure and clearance of outstanding financial movements..
- Find proactive approaches to ensure regulatory, tax, corporate and compliance requirements are met when applicable.
- Maintain and update Process documentation and tasks Log.
- LI-RV1

person specification:
**Person Specification**
- You will have a Baccalaureate qualification.
- Proficient in written and spoken Spanish and English
- Strong and confident telephone manor.
- Good interpersonal skills with the ability to work as a member of various teams.
- Curious, willing to learn and showing a challenging conventions spirit.
- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
- Ability to organise and prioritise and plan workload to meet deadlines.
- Demonstrated personal integrity: doing what they say they’ll do when they said they’d do it.
- Personable, able to develop rapport easily and build relationships across and outside Hiscox.
- Great Customer Focus.
- Results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical to success.
- Experience in commercial negotiations is advisable being patient and respectful to our clients and then professionally firm and determin