Romanian Customer Service Agent
2 semanas atrás
**Romanian Customer Service Agent (Hybrid)**
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead
**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support or client facing role, preferably in a multi-national environment
**Required Language Thresholds**:
- Romanian (Level C1/C2)
- English (Level B2)
**Skills & Knowledge**
- Advanced level working knowledge of Microsoft Office Suite
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts and bank Holidays
**What We Offer**:
- Permanent contract;
- Competitive salary;
- Private health and life insurance from day one in the company;
- Working hours: Monday to Friday, day shift (hybrid);
- Meal allowance on card/voucher;
- Career progression opportunities;
- Parenthood program;
- Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
- Staff canteen with varied food options and river-facing balcony seating
**Job Types**: Full-time, Permanent
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