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Junior Account Manager Drivers French Speaker
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**About the role**:
Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialized and dedicated Perspective account managers.
Perspective account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their driver lifecycle (e.g. early lifecycle, maturity, pre-churn) and agents contact drivers proactively to provide customized coaching and recommendations
**What You'll Do**:
Develop and manage Driver relationships through outbound trigger-based calling
Take ownership of handling multiple driver accounts
Provide customized coaching and recommendations to your driver partners
Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
Act as a voice of the customer gathering insights at every opportunity
**Skills needed**:
**An Owner**: Proactive, passionate and hard-working, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small on your own.
**Knowledge Champion**: Strong understanding and knowledge of driver support, keeping up to date with updates, ongoing initiatives.
**Exceptional communication skills**:Effective communicator, verbal & written.
**Detail Oriented**: Shown ability to multi-task and follow through while paying strict attention to detail.
**Naturally Curious**: Coach-ability, open to incorporating feedback, and dedication to improvement of your craft.
**Excellent Teammate**:You collaborate internally or across functional/regional areas to get the best possible outcome riders.
**Positive**: An infectiously positive attitude and drive to win; hustle with determination.
**Passionate**: A genuine passion for Uber and exceptional customer experiences.
**Problem Solver**:use discretion and understanding of local nuance and the driver experience to make on-the-spot decisions in how to the best support drivers
**Bonus points**:
Experience in sales and/or retention
Contact center experience
Cold calling experience
