Europcar - IT Support Specialist

2 semanas atrás

Lisboa, Portugal Damia Tempo inteiro

**Europcar is currently hiring a IT Support Specialist**

About the role:
The IT Support Specialist is responsible for delivering timely technical support to end-users, resolving IT issues, managing IT equipment installation and maintenance, and maintaining an updated inventory for effective equipment lifecycle management.

What you'll do:
1. Service Operations- Technical Assistance: Provide expert technical support to end-users, promptly resolving a diverse range of IT issues, inquiries, and service requests.- Incident Resolution: Diagnose and troubleshoot hardware, software, and network issues, utilizing systematic approaches to identify root causes and deliver effective solutions.- User Guidance: Offer clear and concise instructions to end-users, guiding them through IT processes, software usage, and system configurations.- Equipment Installation & Maintenance: Ensure proper installation, setup, and maintenance of IT equipment, including computers, peripherals, and Telephony devices.- Inventory Management: Maintain an accurate and up-to-date inventory of IT equipment.- Incident Documentation: Document support interactions, solutions applied, and user interactions, contributing to a comprehensive knowledge base for future reference

2. Project Support: Support IT Operation Projects tasks when requested based on the Project plan or agreed timelines

3. Collaboration: Collaborate closely with IT teams to escalate and address complex technical challenges, ensuring seamless communication and alignment.

4. Supplier Management: Support activities with IT suppliers, vendors, and partners to ensure effective delivery of products and services.

5. Security Compliance: Support compliance tasks with security policies, procedures, and industry standards to safeguard IT infrastructure from threats

Requirements:

- 2 years in a similar position
- Strong knowledge of Windows and Android environments
- VIP user assistance
- Knowledge of hardware and facilities Infrastructure
- Fluent in Portuguese and English.

**Computer skills and software used**:

- ServiceNow
- Google Suite
- Chrome OS devices (chromebox / chromebooks)
- Microsoft tools and environment
- Smartphones-tablets under Android / iOS.
- Jira

**Major areas of competency necessary**:

- Customer Service Orientation
- Troubleshooting and Problem-Solving Aptitude
- Remote Support Tools
- Basic Networking
- Effective Communication, Patience and Empathy
- Want to know more? Get in touch with us

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