Business Development Specialist

**WE ARE A GREAT PLACE TO WORK**

**Join us in Portugal**

**About Webhelp**

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

**What You’ll Do**

**Main Responsibilities**
- Drive products and software service contracts renewals in the small segment of existing customers through proactive and direct
- Contact with the customers around technology information and line of
- Achieve service contract renewal targets including quota and expected renewal rate and other key performance indicators as determined by the
- Provide professional support on incoming renewal inquiries and assistance throughout the contract renewal process.
- Advise existing customers on recommended renewal products and support service
- Collect, interpret and utilize customers' contracts and install base data to produce accurate customer-focused renewal reports and push that information into the renewal sales
- Create awareness and emphasize the value of the support services and licensed digital products when engaging with the customers.
- Maintenance of high-quality customers' contact database with frequent updates on digital and direct customer
- Identify customers' accounts without active contacts and proactive acquisition of the right contacts to reach out via notifications on upcoming
**Who You Are**
- Cooperative. Innovative.
- You can prove what true persistence is and have fun while engaging with customers and working with your peers.
- You have customer service experience, or you can effectively communicate with people from different professional backgrounds and perspectives.
- You understand that rejections are a way of expressing doubts during the first contact and you can recognize, address, and effectively reassure them.
- You are comfortable working with Excel spreadsheets and translating data into actionable
- You are ready for working in changing, dynamic work environment and eager to build a deep understanding of the subscription business model in the tech
**We are looking for**
- Proficient in Additional languages optional**:German, French, Italian, Spanish.**:

- Developed communication skills and flexibility to talk with business and technical
- Developed self-confidence and influencing
- Basic analytical skills to understand complex data sets, produce summaries and customer-focused
- Willingness to continuous learning, team-oriented attitude, and dynamic approach to
- Good understanding and aptitude for
- Interests in communication technology, digital security, SaaS business would be
- Customer service, sales, or customer research experience would be
**We offer you**
- Competitive wages paid throughout 14 months per year
- Meal allowance paid through a meal card system
- Another employees/company benefits in place
- Monday to Friday schedule
- Integration in a fast-paced and dynamic environment
- Health Insurance provided by the company
**Life at our company**
- Work in a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts on local businesses, company parties, events, and much more
- We promote inter-company mobility to work at any of our sites around the world
- Hybrid system, with an office in LagoasPark, Oeiras.
All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employee

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Application Question(s):

- Are you willing to relocate to Portugal?
License/Certification:

- work permit to work in Portugal (required)