Multilingual Customer Support

Há 7 dias

Lisboa, Portugal Isadora Lima - Talent Acquisition Specialist at CCTalents Tempo inteiro

**Languages Required**: - French (C2/C1) + English (min. B2) - German (C2/C1) + English (min. B2) - Italian (C2/C1) + English (min. B2) - Spanish (C2/C1) + English (min. B2)**Location**: Lisboa, Pq. das Nações - Portugal (100% on-site) **Contract Type**: 6 months (renewable) **Start Date**: August 2025 - **Schedule**: 24/7 rotating shifts (including night shifts; with additional pay for night hours) 40 hours/week: 8h per day + 1h for lunch break 2 rotating days off per weekJoin one of the fastest-growing international teams supporting TikTok, CapCut, and other tech platforms. We are hiring for different roles including **Content Moderation and** **Customer Service**.**Main Responsibilities (depending on role)**: - **Content Moderation**: Review and moderate videos, text, and other user-generated content - **Customer Service**: Provide support to users regarding devices, platforms, or account-related questions - Ensure platform safety, customer satisfaction, and compliance with internal guidelines - Accurately log issues and escalate when necessary- Fluent in **French, German, Italian or Spanish** (C2 level) - Good English communication skills (minimum B2) - Resilience and attention to detail, especially for moderation roles - Strong communication and empathy - Willingness to work in rotating shifts, including nights and weekends - Legal right to work in Portugal (EU nationality or valid residence permit - "Manifestação de Interesse" is accepted.**What We Offer**: - **Base salary (paid over 14 months)**: - German speakers: €1,100/month - Italian speakers: €1,000/month - French speakers: €900/month - Spanish speakers: €870/month - **Meal allowance**: €7.23 net/day (approximately, €159 per month) - **Transport Allowance**: €20/month - **Performance bonus**: up to €100/month (depending on role) - Additional pay for night hours - **Paid initial training**: - 22 days of paid vacation + Portuguese public holidays - Modern office in central Lisboa, Pq. das Nações - International team environment - Health insurance: free after 6 months - Multinational company with good opportunities for career growthFrench customer service Lisboa, Spanish support jobs Portugal, German content moderation, Italian ByteDance jobs Lisboa,TikTok content moderation Portugal, 24/7 shifts customer support, Lisboa tech jobs, multilingual jobs Portugal, call center Lisboa, paid training support, social media platform support jobs **Tipo de oferta**: Período Integral, Integral/Full-time Pagamento: 1 100,00€ - 1 400,00€ por mês **Benefícios**: - Acesso à internet - Cartão/Ticket refeição - Descontos comerciais - Seguro saúde - Subsídio de transporte Horário de trabalho: - Dias úteis e feriados - Dias úteis e fins de semana - Período diário - Período noturno - Período vespertino - Turno de 8 horas - Turno rotativo Remuneração suplementar: - Adicional nocturno - Bónus de performance - Décimo terceiro salário - Subsídio de Natal Pergunta(s) de seleção:

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