Renewals Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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A successful Renewal Manager will be a dynamic and organized self-starter who can work remotely and independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.

**What You Will Do**
- Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships.
- In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts
- Responsible for creation of renewal order forms quotes and proposals
- Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
- Collaborate across multiple teams: sales operations, engineering, customer success, account executives, contracts, and legal
- Research and identify relevant customer contacts from multiple sources
- Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
- Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan.
- Provide on-going feedback about customers at risk to the management and the Customer Success Management team.
- Identify and help position up-sell opportunities and engage Rundeck Account Executives
- Help to identify operational improvements in our renewal processes

**Who You Are**
- Positive attitude and passion for learning and helping others
- Experience developing customer relationships in a renewals team, as an account manager, inside sales, Customer Success Management, renewal sales, or direct response role in the past.
- Self-motivated, eager to learn, and not afraid to seek out the expertise of others around you to adapt and perfect your work.
- Ability to work independently and within a team environment
- Excellent Communicator. Strong written and verbal communication skills. You will have to be able to effectively communicate Rundeck's value as it pertains to use case
- Knowledge of IT operations and IT development organizations, systems, and tools
- Ability to deal with a transactional work environment. You will have to be detail-oriented, & able to excel at time management, and be well organized.
- Problem solver. Clearly identify a problem, propose a solution, and resolve the issue.
- Bachelor's degree preferred

**Bonus Points**
- Working experience in a technology or SaaS company
- Software subscription experience a plus
- Experience using Salesforce CRM

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

Your package may include:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small,