Senior Technical Program Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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This role is expected to come into our Lisbon office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian

**Key Responsibilities**:

- Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
- Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
- Anticipate bottlenecks, providing escalation management and making tradeoffs
- Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
- Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
- Collaborate closely with cross functional partners to drive iterative process improvements
- Leverage tools and processes to improve productivity in support of the program
- Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
- Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
- Drive program alignment on present and future outcomes that support company’s strategy
- Manage program financials related to capitalization
- Manage procurement processes related to the initiative
- Creation and distribution of impactful automated reporting

**Basic qualifications**:

- 6+ years of experience in Technical Program Management
- Experience doing department roadmap planning & reporting
- Ability to work primary hours of 12pm-8pm GMT

**Preferred qualifications**:

- Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
- Confidence leading and influencing
- Experience with financial systems

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our **benefits site**.**

**Your package may include**:

- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- _Eligibility may vary by role, region, and tenure_

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, Pa