Principal Product Manager Paas

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, _now_ is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Are you passionate about building scalable, secure, and user-friendly solutions in a fast-paced environment? As a **Principal Product Manager** at Talkdesk, we expect you to become the voice of our customers and market, lead product strategy and work with product and engineering teams to turn the vision into a product that delivers differentiated outcomes for the customers. This role will be in Platform as a Service (PaaS) business unit which is responsible for the platform products. From agent workspace, developer experience to data, identity and access management and billings center, everything is working together to connect the user to a great experience and provide the best service.

**Responsibilities**:

- Define short-term and long-term vision and execution plan for user management and identity and access management products.
- Manage and mentor product managers to build a high performing team
- Collaborate with product, design and engineering teams to discover, ideate, define, build, deliver, measure and enhance products critical to growth, engagement and retention
- Work with customers and all customer-facing organizations to plan and prioritize roadmap features and feature requests
- Manage internal stakeholder relationships including Customer Success, Sales, Professional Services and Tech Support.
- Manage dependencies with other product areas and business units
- Develop a comprehensive understanding of the competitive landscape and evaluate market trends to better inform product development
- Partner with Product Marketing to develop comprehensive go-to-market strategies for impactful product launches and market releases

**Requirements**:

- 6+ years in a leadership role and experience owning the entire product lifecycle
- Experience working on B2B enterprise (Contact Center, CRM, ERP, HCM etc.) software platforms in product management role
- Experience in identity and access management and developer platform are a plus
- Strong technical background while working for a company with a world-class enterprise SaaS solution that has scaled successfully through rapid growth
- Excellent people management skills; experience hiring, onboarding and training a remote team is preferred
- Bachelor's degree in computer science, engineering, or a related field

**_The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status._**: