Global Service Manager

**Req Id**:16925**Job Family**:Facilities Support - Office Services**Location**:Porto, PT, 4100-136

**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**

**JOB OVERVIEW**- The Global Service Manager will lead **process transformation**, evaluating current systems and workflows to standardize and enhance operations globally. The role will focus on driving measurable improvements through data and KPIs, optimizing the management of travel, visa, and office facilities to meet evolving business needs.-
- The role requires strong **change management** skills, guiding teams through operational shifts and promoting a culture of continuous improvement supported by data-driven decision-making.**RESPONSIBILITIES & MAIN TASKS**
**Global Travel Management**:

- Develop, implement, and oversee global travel policies to ensure a streamlined and efficient travel experience for employees.
- Establish and monitor KPIs to ensure travel effectiveness and compliance across regions.
- Collaborate with relevant stakeholders to operationalize existing KPIs, ensuring alignment and accountability across departments to support effective, data-driven travel management.
- Oversee the travel self-booking tool, ensuring it remains modern, efficient, and aligned with evolving business needs and industry best practices.

**Global Visa Management**:

- Coordinate and enhance the global visa management process to ensure smooth, compliant travel for employees across multiple regions.
- Develop and implement visa policies and procedures that align with international regulations and organizational requirements.
- Define and monitor KPIs to assess the efficiency and effectiveness of visa processes.
- Collaborate with relevant stakeholders to ensure visa procedures are clear, compliant, and consistently applied across regions.
- Identify and address process bottlenecks, driving continuous improvements in the visa management process.
- Implement relevant technology solutions to streamline visa management, ensuring scalability and adaptability.
- Build and maintain a strong network of suppliers and partners in all operational regions, leveraging local expertise to support compliance and efficient visa processing.
- Drive the development of a “one-stop-shop” approach for visa management at SBM, with a focus on improving the employee experience and making the process seamless and accessible.

**Global Office Facility Management**:

- Develop and implement facility management strategies across all SBM locations, ensuring modern, safe, and efficient work environments that enhance employee experience and productivity.
- Prioritize sustainable practices and innovative technologies in facility operations to reduce environmental impact, aligning with SBM’s sustainability goals.
- Define and monitor KPIs for facility performance, including occupancy rates, energy efficiency, and employee satisfaction, using insights to drive continuous improvement.
- Cultivate strong vendor and supplier relationships to maintain quality service standards and support sustainability and employee-centric practices.
- Actively collaborate with stakeholders to incorporate feedback and adapt facilities to meet evolving workforce needs and industry best practices.

**JOB REQUIREMENTS**
- Bachelor's degree in Business Administration or a related field.
- A minimum of 10 years of relevant experience, preferably in a listed global organization.
- Proven track record in managing global travel, visa, or facility management processes.
- Strong business acumen with the ability to influence stakeholders at all levels.
- Excellent hands-on leadership skills with a detail-oriented approach.
- Experience working in a complex organizational environment.
- Proficiency in defining, implementing, monitoring, and operationalizing KPIs.
- Ability to operate at all levels of the organization.
- At ease dealing with ambiguity.
- Hands on and flexible.
- Enthusiastic, energetic and innovative / creative.

**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental dis