Customer Services Specialist, Global Business Support
2 semanas atrás
Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint. At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide. We are currently looking for a new colleague for our Customer Service department in the Pharma, Health & Durables division within our Central Hub (Global Business Support function). As a Customer Services Specialist, Global Business Support, you would cover functional support of correlated functions and/or other CS teams within our PHD global regions (kpEurope, kpAsia, & kpAmericas). This role can be based in Porto, Portugal. You would be allowed to work in a hybrid work model with 2-3 days/week on site in the office. Key Tasks and Responsibilities: Ensuring efficient process organization within business support functions defined areas (e.g. SAP, Master Data, Business Warehouse, Salesforce) Global alignment with business support functions in kpA, kpAsia and kpE to ensure common defined standards e.g. Customer Master Data, service processes, OTIF- and OTIF root cause analysis and other reports Ensuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and CS management team Governance and support the Team Leads with customer admin tasks and updates Governance with Responsible Process Lead on defined SOPs and support the Global Customer Service Team by harmonizing working methods within Customer Service organization Coordinate with cross-functional teams to ensure smooth operations and accurate central Customer Master Data set-up and maintenance Lead and support defined projects/initiatives Situation-related support for day-to-day business Requirements: Completed training in commercial and/or Business administration First experience in Customer Service and support functions (1-3 years) Very strong experience in “order-to-cash” management and related digital service processes In-depth knowledge of SAP SD, Business Warehouse, Salesforce, Power BI Very good MS Office knowledge, especially Excel Fluent written and spoken English skills mandatory, Spanish, German and Mandarin would be an advantage Experience in process support and reporting High service mentality, strong (internal) customer orientation, organizing abilities, problem-solving orientation Ability to efficiently interface and collaborate with other support functions and departments Strong Analytical and Presentation skills High communication skills with intercultural understanding Comprehensive understanding of Material, Customer and Vendor Business Rules and workflows within SAP, Salesforce and other IT-applications
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Customer Services Specialist, Global Business Support
2 semanas atrás
Porto, Portugal Klöckner Pentaplast Tempo inteiroThe Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
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Customer Services Specialist, Global Business Support
2 semanas atrás
Porto, Portugal Klöckner Pentaplast Tempo inteiroThe Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
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Customer Services Specialist, Global Business Support
2 semanas atrás
Porto, Porto, Portugal The Company kp Tempo inteiroThe Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
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Customer Services Specialist, Global Business Support
2 semanas atrás
Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiroThe Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
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Porto, Portugal Global People Sphere Tempo inteiroA global company located in Porto is seeking a German‑Speaking Customer Support Specialist to provide top-notch assistance to international clients. You will be responsible for resolving inquiries via phone, email, and chat while collaborating with internal teams to enhance customer satisfaction. The ideal candidate should possess fluent German skills and...
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Porto, Porto, Portugal TP Tempo inteiroOverviewAbout the RoleWe are looking for a proactive and customer-focusedCustomer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.QualificationsMinimum 1–2 years of experience...
