Customer Services Specialist, Global Business Support

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

We are currently looking for a new colleague for our Customer Service department in the Pharma, Health & Durables division within our Central Hub (Global Business Support function). As a Customer Services Specialist, Global Business Support, you would cover functional support of correlated functions and/or other CS teams within our PHD global regions (kpEurope, kpAsia, & kpAmericas). This role can be based in Porto, Portugal. You would be allowed to work in a hybrid work model with 2-3 days/week on site in the office.

Key Tasks and Responsibilities:

• Ensuring efficient process organization within business support functions defined areas (e.g. SAP, Master Data, Business Warehouse, Salesforce)
• Global alignment with business support functions in kpA, kpAsia and kpE to ensure common defined standards e.g. Customer Master Data, service processes, OTIF- and OTIF root cause analysis and other reports
• Ensuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
• Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and CS management team
• Governance and support the Team Leads with customer admin tasks and updates
• Governance with Responsible Process Lead on defined SOPs and support the Global Customer Service Team by harmonizing working methods within Customer Service organization
• Coordinate with cross-functional teams to ensure smooth operations and accurate central Customer Master Data set-up and maintenance  
• Lead and support defined projects/initiatives 
• Situation-related support for day-to-day business

Requirements:

• Completed training in commercial and/or Business administration
• First experience in Customer Service and support functions (1-3 years)
• Very strong experience in "order-to-cash" management and related digital service processes
• In-depth knowledge of SAP SD, Business Warehouse, Salesforce, Power BI
• Very good MS Office knowledge, especially Excel
• Fluent written and spoken English skills mandatory, Spanish, German and Mandarin would be an advantage
• Experience in process support and reporting
• High service mentality, strong (internal) customer orientation, organizing abilities, problem-solving orientation
• Ability to efficiently interface and collaborate with other support functions and departments
• Strong Analytical and Presentation skills
• High communication skills with intercultural understanding
• Comprehensive understanding of Material, Customer and Vendor Business Rules and workflows within SAP, Salesforce and other IT-applications

Apply Now

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

***Please be aware of recruitment scams. Klöckner Pentaplast will never ask candidates to provide payments, bank details, national identification numbers, or any other sensitive personal information during the interview process. If you're unsure about the legitimacy of a communication claiming to be from kp, please contact us directly