Support Specialist

This role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...

Summary Of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

• Management of client expectations for priority of support issue. L2 L3
• Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
• Offering activities of technical assistance to the site that have already deployed the solution in production
• Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
• In charge of the corrective code necessary to the maintenance activity
• In charge of the management of the application releases and application software deployment
• Performing audits for every site concerned by the support activity from a technical and organizational point of view
• Participating to the improvement of internal tools and process
• Building out a knowledge repository for all support queries and fixes
• 24/7 Shift support

HUMAN COMPETENCIES

• Customer services integrity and confidence
• Personable and committed
• Personal professional learning
• Self-motivated and diligent
• Results oriented
• Good problem-solving skills
• Ability to prioritize tasks and to work effectively under pressure
• Strong customer orientation
• Responsibility and good communication skills
• Fluency in French (written and spoken) is required

TECHNICAL
COMPETENCIES
Basic

• IT background with SQL and JavaScript skills

Nice To Have

• Experience with on-site manufacturing and logistics execution software implementations
• Knowledge of C#, .NET, HTML, CSS, jQuery
• Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset
• Knowledge of Delmia Apriso would be highly beneficial

Education

• Degree Educated
• Supply Chain and/or Manufacturing & IT Engineering

TRAINING
You will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.

CAREER DEVELOPMENT
If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.

SOFYNE Active Technology
has been integrating and deploying MES, LES and PLM solutions since 2005.

We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0.

With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers.

Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defense, consumer products and luxury sectors.

All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems.

Sofyne Active Technology is certified with the international standard ISO27001.

Key Figures

• 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
• 200 experts
• 35 customers (ranked in the Fortune Global 500)
• 30 000 days of project / year
• 1350 training days (2024)

SOFYNE is a talent maker