Customer Support Specialist
Há 4 dias
Role Overview
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.
Key ResponsibilitiesHandle incoming customer interactions via phone and/or digital channels
Answer questions related to subscriptions, billing, and service usage
Provide basic technical support and troubleshooting
Offer clear, accurate, and customer-focused solutions
Ensure customer satisfaction on every interaction
Follow internal procedures and quality guidelines
Native or near-native French (C2 level required)
No previous customer support experience required
Strong communication and problem-solving skills
Customer-oriented mindset and ability to work in a fast-paced environment
Willingness to work rotating shifts and on-site
Base Salary: €930 gross/month (paid over 14 salaries)
Performance Bonus: €100/month for the first 3 months, then performance-based
Meal Allowance: €9 per working day
Health Insurance: Private medical insurance after 4 months
Transportation Reimbursement: Up to €40/month
On-site – Porto, Portugal
Work ScheduleMonday to Saturday
Rotating shifts between 07:00 – 19:00
If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Porto.
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