Customer Support Specialist

Há 4 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro


Role Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities
  • Handle incoming customer interactions via phone and/or digital channels

  • Answer questions related to subscriptions, billing, and service usage

  • Provide basic technical support and troubleshooting

  • Offer clear, accurate, and customer-focused solutions

  • Ensure customer satisfaction on every interaction

  • Follow internal procedures and quality guidelines

Candidate Profile
  • Native or near-native French (C2 level required)

  • No previous customer support experience required

  • Strong communication and problem-solving skills

  • Customer-oriented mindset and ability to work in a fast-paced environment

  • Willingness to work rotating shifts and on-site

Compensation & Benefits
  • Base Salary: €930 gross/month (paid over 14 salaries)

  • Performance Bonus: €100/month for the first 3 months, then performance-based

  • Meal Allowance: €9 per working day

  • Health Insurance: Private medical insurance after 4 months

  • Transportation Reimbursement: Up to €40/month

Location

On-site – Porto, Portugal

Work Schedule
  • Monday to Saturday

  • Rotating shifts between 07:00 – 19:00


If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Porto.



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