Customer Support Specialist

1 semana atrás

Porto, Porto, Portugal Cross Border Talents Tempo inteiro


Customer Support Specialist

Location: Porto, Portugal

Contract Type: Full-time (On-site)

Languages: French(C2), English (B2+)

Working Hours: Rotational shifts

  • Monday – Saturday: 07:00 – 19:00

Role Overview

We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand.

You will be based on-site in Porto, delivering personalized support for digital products and services, while ensuring a high-quality customer experience in a regulated environment.

Key Responsibilities
  • Handle incoming customer inquiries via phone, chat, and email in Slovenian
  • Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
  • Ensure full compliance with brand, quality, and regulatory standards, including strict age-verification procedures
  • Accurately document all customer interactions in English within internal CRM systems
  • Identify customer needs and provide appropriate solutions or escalate when required
  • Stay up to date with product updates, campaigns, and support processes
  • Work flexibly across rotating shifts, including evenings and weekends
Ideal Candidate Profile

  • Native or C2-level fluency in French

  • English proficiency at B2 level or higher

  • Strong customer service and communication skills

  • Comfortable using digital tools and supporting electronic products

  • Previous experience in customer support, retail, or consumer-focused roles is an advantage

  • Detail-oriented, professional, and empathetic approach to customer interactions

Compensation & Benefits
  • Base salary: €930 gross paid over 14 months 
  • Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months
  • Meal allowance: €9 per day (net, provided via meal card.
  • Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription

  • Modern office environment in Porto

  • Multicultural and international work environment

  • Career growth and internal development opportunities

Why Join

  • Work with a premium international brand in a structured and compliant environment

  • Support adult customers using innovative digital products and services

  • Be part of a supportive, international team

  • Develop skills in customer experience, compliance, and digital support

Apply now to take the next step in your customer support career


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