Customer Support Specialist

Há 5 dias


Porto, Porto, Portugal Lingo-nova Tempo inteiro

Role Overview

We are looking for a
Dutch-speaking Customer Support Specialist
to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

  • Handle incoming customer interactions via phone and/or digital channels
  • Answer questions related to subscriptions, billing, and service usage
  • Provide basic technical support and troubleshooting
  • Offer clear, accurate, and customer-focused solutions
  • Ensure customer satisfaction on every interaction
  • Follow internal procedures and quality guidelines

Candidate Profile

  • Native or near-native Dutch (C2 level required)
  • No previous customer support experience required
  • Strong communication and problem-solving skills
  • Customer-oriented mindset and ability to work in a fast-paced environment
  • Willingness to work rotating shifts and on-site

Compensation & Benefits

  • Base Salary: Between €900 - €1100 gross /month (paid over 14 salaries)
  • Performance Bonus: Between 100€ - 150€ per 12 months
  • Meal Allowance: €7,63 per working day
  • Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Location

Hybrid / On-site – Porto, Portugal

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.


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