Customer Support Specialist

Há 6 dias

Porto, Porto, Portugal Lingo-nova Tempo inteiro

Customer Support Specialist
Location:
Porto, Portugal

Contract Type:
Full-time (On-site)

Languages:
French(C2), English (B2+)

Working Hours:
Rotational shifts

  • Monday – Saturday: 07:00 – 19:00

Role Overview
We are looking for a
service-driven and detail-oriented Customer Support Specialist
to support
French-speaking customers
for a
premium lifestyle and consumer brand
.

You will be based
on-site in Porto
, delivering personalized support for
digital products and services
, while ensuring a high-quality customer experience in a
regulated environment
.

Key Responsibilities

  • Handle incoming customer inquiries via phone, chat, and email in Slovenian
  • Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
  • Ensure full compliance with brand, quality, and regulatory standards, including strict age-verification procedures
  • Accurately document all customer interactions in English within internal CRM systems
  • Identify customer needs and provide appropriate solutions or escalate when required
  • Stay up to date with product updates, campaigns, and support processes
  • Work flexibly across rotating shifts, including evenings and weekends

Ideal Candidate Profile

  • Native or C2-level fluency in French
  • English proficiency at B2 level or higher
  • Strong customer service and communication skills
  • Comfortable using digital tools and supporting electronic products
  • Previous experience in customer support, retail, or consumer-focused roles is an advantage
  • Detail-oriented, professional, and empathetic approach to customer interactions

Compensation & Benefits

  • Base salary: €930 gross paid over 14 months
  • Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months
  • Meal allowance: €9 per day (net, provided via meal card.
  • Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription
  • Modern office environment in Porto
  • Multicultural and international work environment
  • Career growth and internal development opportunities

Why Join

  • Work with a premium international brand in a structured and compliant environment
  • Support adult customers using innovative digital products and services
  • Be part of a supportive, international team
  • Develop skills in customer experience, compliance, and digital support

Apply now to take the next step in your customer support career

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