Customer Support Specialist

Há 18 horas

Porto, Portugal LS Retail Tempo inteiro

Are you passionate about providing exceptional technical support services?

Do you have experience in Retail or ERP systems like Microsoft Dynamics Business Central? Join us at **LS Retail** as a **Customer**Support Specialist**, where you’ll play a key role in delivering exceptional online technical support to customers. The service is offered to our customers 24/7 and is provided by a global team of support specialists.

**Key Responsibilities**:

- Troubleshoot issues submitted through the service desk and recommend effective solutions.
- Guide and train our customers according to service level agreements (SLA).
- Collaborate with other teams to ensure customer satisfaction
- Test and verify new programs against established standards.
- Prioritize error reporting and maintain system capability by testing computer components.
- Register new functionality suggestions and verify localizations.
- Prepare reference materials and user guides, while documenting operating instructions.
- Document and track customer inquiries and resolutions accurately in our system.
- Stay updated on our products and services to deliver the best possible support

**What We’re Looking For**:

- A diploma or degree in business, IT, or retail.
- Experience with ERP systems like Microsoft Dynamics BC.
- Prior experience in retail processes and software testing is a plus.
- Excellent problem-solving skills, with the ability to prioritize tasks under pressure.
- Excellent communication skills with a focus on customer satisfaction.
- Good English knowledge, written and spoken.
- Ability to work well in a team and continuously learn and share new skills.
- Familiarity with retail operations and processes is a plus.

**Why Join Us?**

At LS Retail, we pride ourselves on fostering a collaborative environment where innovation meets customer success. As a Customer Support Specialist, you’ll play a crucial role in ensuring our customers and partners get the most out of our solutions, while growing your own expertise in the retail software space.

**Ready to Apply?

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