Team Lead

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Those experts work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far.

We’re looking for a super-skilled Team Lead to make sure our analysts are operating at the best quality performance. A solution-oriented individual who'll handle customer and agent issues and look to resolve them.

If you’re ready to stop providing a service and join us in delivering WOW to our customers instead — let’s get in touch.

**What you’ll be doing**
- Managing a team of 10-15 FinCrime Analysts
- Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
- Conducting regular one to ones, team meetings and performance reviews.
- Challenging processes and procedure, in the context of continuous improvement
- Raising awareness of unusual trends in performance, team, attitude and other management parameters
- Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
- Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR

**What you'll need**
- Fluency in English
- 1+ year of experience managing a team of 5+ FTEs and/or relevant experience within the FIU environment
- The competence to work under pressure, handle multiple projects simultaneously, and meet tight deadlines
- The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
- The capacity to demonstrate sound judgment

**Nice to have**
- Practical knowledge of SQL
- Relevant experience in AML/Compliance or card disputes
- Familiarity with AML and sanctions regulations ( eg. JMLSG, ML regulations, OFAC, POCA and etc.)
- Strong understanding of the interplay between legal and business risk

**Compensation range**
- Vilnius: €3,100 - €4,500 gross monthly*
- Lithuania: €3,100 - €4,500 gross monthly*
- Other locations: Compensation will be discussed during the interview process

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._