IT Service Manager

**Create a better #TomorrowWithUs**

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300,000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1,600 experts, the Portugal Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.

**Are you one of them? Come join us**

**Your mission will be**
- You will ensure that regulatory, security, and compliance requirements, as well as agreed service levels, are met, while working with internal and external teams from IT service operations.
- You'll need to be able to communicate effectively with various teams and vendors and quickly solve problems to keep the IT systems secure and stable.

**As an IT Service Manager, you will**:

- Coordinate change and incident management processes, through a strong drive and interaction with our business, as well as different internal and external teams.
- Organize, host, and lead Change Advisory Board sessions, in which you will manage demand, prioritizing delivery, together with the relevant business stakeholders.
- Take responsibility for efficiently responding to issues and outages. Together with the team, you'll need to be able to diagnose problems and find effective solutions.
- Ensure IT documentation and service provisioning are compliant with EBA (European Banking Authority) guidelines, Siemens’ Cybersecurity rules, and other applicable internal and external standards.
- Be responsible for communication, collaboration, and relationship management of key internal and external stakeholders, regarding service status, planning, and information sharing.
- Strive to integrate new technologies and improve processes through automation and best practices (e.g. DevOps).
- Drive digitalization and system automation initiatives with new technologies and trends and strive for continuous service improvement.
- Support cost controlling and resource planning in your area of responsibility.
- Ensure customer satisfaction.

**We are looking for someone with**
- BS or MS in Computer Science, Business Information Systems or a comparable technical field of study.
- 5+ years’ experience in IT Service Management.
- Experience in the Financial Service business and process.
- Experience in IT Project Management.
- Experience with ITIL & Agile frameworks.
- Experience in vendor and service provider coordination.
- Analysis and troubleshooting capabilities.
- Self-driven, creative, problem solver attitude.
- Excellent communication and teamwork skills.
- Fluent business English language skills.

**An additional plus would be**:

- Experience in audit management and IT systems compliance.
- Experience with regulatory requirements for financial services.
- Experience with low-code platforms as well as general software development.

**What you can expect from us**

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

**What makes us proud as an employer**:

- Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing).
- Forbes - World’s Best Employers (#1 Engineering & Manufacturing).
- LinkedIn - LinkedIn Top Companies (#2).
- OnStrategy - REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services).
- Fortune - World’s Most Admired Companies (#1 Industrial Machinery).
- Teamlyzer - Company with the Best Interviews (#1 Technology).

Please attach your CV in English.

**#Siemens #PortugalTechHub**

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