Technical Support

1 semana atrás

Porto, Portugal Inetum Tempo inteiro

**Mission**

Ability to autonomously resolve medium complexity requests;
Preparation and validation of documentation for the Knowledge Base;
Collaboration in internal training and support provision to customer users;
Participation and provision of support services to customers, as requested;
Preparation of periodic service delivery reports;
Adding all necessary minimum information for successful screening;
Communicating resolution of requests to the customer;
Traveling to customers, when necessary.

**Profile**

High school diploma (professional technical course) or degree in the field of computer science;
Basic knowledge of DB2 and/or SQL Server;
Basic knowledge of the english language;
Ability to analyze and learn;
Communication and presentation skills;
Good time management skills and sense of responsibility;
Emotional control, flexibility, and adaptability;
Team spirit.

What we also valued (optional):
ITIL training/ Basic knowledge of AS400 and Windows/ Basic knowledge of programming and networks/ Knowledge of insurance or some Cleva solution or module.

**Organization**

We are an agile and international digital consulting group. In the post transformation digital era, we strive to enable each one of our 27 000 collaborators to renew themselves continuously by positively living their own digital flow.

Each one of them can: shape their career path according to their preferences, undertake pragmatically to build a more positive word with their customers, innovate locally in 27 countries and harmonize their professional investment and their personal well-being.

Insurance software is at the heart of innovation and is full of challenges in areas as diverse as Application Development, Product Management, Project Management, Implementation of Solutions, Customer Support, among others.

All needing your talent every day.
Take a look at Cleva job offers and join us

**Country**

**Location**

Porto

**Contract type**

Permanent contract

Apply

  • Technical Support Expert

    2 semanas atrás

    Porto, Portugal Phiture Tempo inteiro

    Technical Support Expert - Danish market (SAMSUNG) Location: Portugal, Porto Job category: Customer Service Representative (CSR) Language: English, Danish Transcom is a global community of customer experience experts. All nimble, curious, driven, longlife learners, and committed to the world's best loved brands. We are seeking a highly motivated and...

  • Technical Support Expert

    1 semana atrás

    Porto, Portugal Phiture Tempo inteiro

    Technical Support Expert - Danish market (SAMSUNG) Location: Portugal, Porto Job category: Customer Service Representative (CSR) Language: English, Danish Transcom is a global community of customer experience experts. All nimble, curious, driven, longlife learners, and committed to the world's best loved brands. We are seeking a highly motivated and...

  • Technical Support Team Lead

    2 semanas atrás

    Porto, Portugal SBM Offshore Tempo inteiro

    Technical Support Team Lead **Req Id**:18103 **Job Family**:Operations and Technical Management **Location**:Porto, PT, 4100-136 **Description**: - Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine...

  • Technical Support

    2 semanas atrás

    Porto, Portugal Noesis Tempo inteiro

    **Description**: **Noesis is looking for professionals with the following profile**: - Bachelor's degree or higher in Information Technology or Computer Engineering or related field; - Minimum 3 years of experience as a Technical Support; - Experience working with Mainframe technologies (MVS, CICS, Cobol, Endevor); - Previous contact with DB2; - Capacity to...

  • Technical Support Specialist

    1 semana atrás

    Porto, Portugal TOMIA Tempo inteiro

    **Technical Product Support Specialist** **Position Overview** The Technical Product Support Specialist position has responsibility for analysis and resolution of customer trouble tickets raised out of critical Telecom wholesale solution serving telecom service providers’ need around Billing, Routing and Trading across the globe. The PSA works to triage,...

  • Technical Support Team Lead

    2 semanas atrás

    Porto, Portugal SBM Offshore Tempo inteiro

    A global energy leader in Porto is seeking a Technical Support Team Lead to oversee technical personnel and ensure operational reliability. You will be responsible for implementing safety management systems and improving operational performance while managing a maintenance budget. Candidates must have a Bachelor's degree in engineering and at least 10 years...

  • Technical Support Representative with French

    2 semanas atrás

    Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal! **Position**: Technical Support Representative **Location**: Remote (Portugal) **Work Model**: Remote, with an initial 2-week training in Porto **Employment Type**:...

  • Technical Support Specialist – French Market – Remote

    3 semanas atrás

    Porto, Portugal FH Collective - Academy Tempo inteiro

    Technical Support Specialist – French Market – Remote Join to apply for the Technical Support Specialist – French Market – Remote role at FH Collective - Academy Portugal (Full Remote – Mainland only) Start Date : 15 January This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and...

  • Technical Support Team Lead

    3 semanas atrás

    Porto, Portugal SBM Offshore Tempo inteiro

    Location: Porto, PT, 4100-136 Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond. About Us: SBM Offshore is...

  • REMOTE SQL Spécialiste Support Technique

    2 semanas atrás

    Porto, Portugal jobsonboard.work Tempo inteiro

    We are looking for a Technical Support Specialist fluent in French and English to provide high-quality technical assistance to users of digital platforms, tools, or services. This role is designed for individuals who enjoy technology, troubleshooting, and helping others resolve technical challenges efficiently and professionally. As a Technical Support...