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Techinical Account Manager

2 semanas atrás

Lisboa, Portugal HOST-RH Tempo inteiro

Our client, a young and innovative software company providing platforms on the fastest growing industry: Online Gaming, located in Lisbon, is looking for:
**Technical Account Manager**

Key responsibilities include:

- Manage a portfolio of assigned partners (clients) by the head of department manager.
- Ensure that any new system integration into business systems meets functional requirements, system compliance, and interface specifications.
- Providing technical assistance and resolving, software, product and payment system
- related queries.
- Assisting in managing user accounts and access controls.
- Creating and maintaining comprehensive technical documentation and knowledge base in 2 languages (English and Portuguese correspondingly).
- Contact partners regularly through all the communication channels indicated by the head of department in the procedure document.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Coordinating API integrations by studying current practices.
- Shares information cross-functionally to improve workflow processes.
- Working with external vendors to manage client projects, ensuring that they meet deadlines and budgets.
- Responsible for on-time delivery and overall quality of deliverables.
- Ability to patiently cope with complex and rapidly changing environment;
- Identify partner needs, discuss with the partner, document them and contact internal departments to find the effective solutions;
- Use data and reports on a daily basis to thoroughly analyze partner activity.
- Enhance partner engagement, maximize revenue and retention.
- Update and record data, prepare reports for management in an accurate and timely
- **Requirements**:_
- Fluent in Portuguese English (both written and spoken)
- Strong communication skills
- Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
- Degree in computer systems design or computer science, and/or equivalent work experience would be a great advantage
- Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping.
- Experience as a technical support manager would be an advantage
- Excellent team player
- Strong negotiation skills
- Adaptability, customer oriented approach

**Trainings the client provide**
- Sports betting general training
- Casino general training
- Sales
- Back office training with manuals portal access
- General Compliance training
- Customer Service Fundamentals

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Seguro saúde

Tipos de pagamento complementares:

- Bónus de performance
- Bónus trimestral
- Décimo terceiro salário
- Subsídio de Natal