Account Manager

1 semana atrás

Lisboa, Lisboa, Portugal Visor Tempo inteiro


Join as an Account Manager

At

, we are on a mission to
revolutionise AI and automation for Contact Centers

. We humanize AI Agents so companies can automate up to
85% of customer interactions

, boosting efficiency without compromising experience.

Founded in 2016 with big dreams and an innovation award, we have grown into a
trusted AI partner for leading clients

across multiple industries and countries. Now, we are looking for an
Account Manager

to join our CSX team and deliver scalable, high-performance solutions


Your Mission

As an Account Manager, you'll be the key link between our clients and , ensuring every partnership delivers real and sustainable value. You'll manage relationships, identify growth opportunities, and support customers in achieving ongoing success.


What You'll Do


Account Management & Client Relationship

  • Act as the main point of contact for enterprise clients, ensuring smooth communication and continuous engagement.
  • Understand each client's business needs and align strategies to maximize the impact of the solution.
  • Lead regular operational and strategic meetings to ensure alignment and satisfaction.


Growth & Expansion

  • Identify upsell and cross-sell opportunities (new channels, use cases, or features).
  • Collaborate with Product and Sales teams to develop expansion proposals.
  • Support clients in defining new automation and efficiency goals.


Performance & Renewal Management

  • Monitor solution performance and adoption metrics, recommending improvement actions.
  • Manage contract renewals, ensuring retention and account growth.
  • Contribute to Customer Success strategy and share valuable client feedback with the Product team.


What we're looking for

  • Minimum
    3 years of experience

in Account Management, Customer Success, or Project Management.
- Experience in
contact center environments

(ideally with knowledge of operations, metrics, and challenges).
- Strong relationship-building and communication skills across different stakeholder levels.
- Strategic thinker with a proactive, results-driven mindset.
- Fluency in
Portuguese and English

(Spanish is a plus).
- Experience in the
banking

or
insurance

sectors is highly valued.


What's in it for you

Competitive compensation package

Health insurance

Career growth opportunities

Access to training, events, and conferences


Remote First
model – and if you stop by one of our offices:

Free coffee | Arcade | Rooftops & terraces | Team events


Ready to shape the future of AI with us? Apply now

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