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Sales Operations Manager

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Lisboa, Portugal carwow Tempo inteiro

**About carwow**

Buying or selling a car shouldn’t be difficult That’s why here at carwow we are on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. We're not all petrolheads - just a highly driven (excuse the pun) scale-up with over 300 carwowers in the UK, Germany, Spain and Portugal.

Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million users and a Trustpilot rating of 4.7. We are also very proud to be backed by some of Europe’s most respected technology, marketplace and automotive investors.

**Working here**

At carwow, we aim to create a culture where our team can thrive no matter where or how they work. With hybrid working (1-2 days in the office although more if you like), and a healthy home office budget of £500, we are also open to looking at alternative working patterns to ensure carwowers can work in a way that works best for them.

We’re also a curious bunch and benefit from a number of different training opportunities. We are big on celebrating successes, working collaboratively and have found lots of ways to stay connected as a team both virtually and in person.

With a team of over 25 different nationalities, we know a diverse and inclusive workforce creates a more innovative company. We have work to do to get us where we’d like to be, but are working hard to get there and have a number of key DE&I initiatives underway.

So, if you always aim to WOW through everything you do (check out more info about our values here), we’d love you to join us on our journey.

**Requirements**:
**Relocation opportunity (London)**

**About the role**

We are currently looking for a data-focused Sales Operations Manager to join our team to support the UK commercial team. As a sales operations manager at carwow you will sit between the commercial and the operations team,

**Responsibilities**:
You will be tasked with enabling the UK commercial team to sell more efficiently and effectively by providing tactical direction and support.

You will be the owner of implementing new processes, tracking commercial priorities and objectives by providing commercial guidance with tactical support.

Likewise, you will also be the point of contact for Salesforce adoption in the UK so you will need to be very familiar with salesforce, providing training and guaranteeing good engagement from the commercial teams.

On a quarterly basis you will participate in the definition of the commercial targets, forecasting and providing insights to the commercial leadership in the market. You will also support the commercial teams adopting said targets, provide dashboards to track individual and group performance and ultimately gamify the commercial experience.

You will guide the implementation of strategic projects and local initiatives through the UK “support pod”. This includes coordinating the pod, running workshops, collecting and sharing the local best practices, priorities, worries, stoppers, requests and news with the different stakeholders across the company.

Very often you will be expected to align with critical stakeholders internally, give and prepare presentations to unlock resources, establish new priorities and define new projects or work streams.

Drive positive changes: Make things happen

**Requirements**:
+3 years of relevant professional experience in high demanding positions related to operations / consulting (start-ups, consulting, etc).

Project management skills with experience in change management, processes optimisation and stakeholder management

Proven analytical background. Proficient Excel/ Google Sheets

Salesforce experience is needed but official certification will not be mandatory.

Excellent planning, prioritisation, and organisational skills; comfortable working under pressure with tight deadlines.

Empathy and strong customer and commercial orientation.

Sure in delivering feedback and actionable recommendations

Passionate about insights, continuous learning, and how critical data analysis and reporting are to the overall success of the business

**Benefits**
- A competitive salary with equity in the company (share options)
- 25 days holiday, plus bank holidays and Christmas Eve or an alternative religious holiday of your choice*
- Life insurance (4 x basic salary)
- Private pension scheme (carwow will match contributions up to 5%)
- Private medical health insurance with Vitality
- Free access to Sanctus mental-health coaching sessions
- The latest core Tech (Macbook Air or PC Surface Pro)
- Home Office budget of £500/€550
- Salary sacrifice benefits (i.e. cycle to work), Travel Loan
- Subsidised gym membership (50% off David Lloyds, Virgin Active and Nuffield Health)
- if you are not religious, this day will remain as Christmas Eve in conjunction with usual Christmas Bank Holiday

CSR

We are leading the change to Electric vehicles and are consc