Cash Management Servicing Supervisor

**About the job** - Within the Cash Management Support Team, the Supervisor fulfills the role of back up of the Team Leader and "SPOC" (Single Point of Contact) for a specific country scope, on both production and management roles and responsibilities. The main mission remains the delivery of high quality service to our clients in all matters related to daily banking services in accordance with the Bank's policies and procedures **Your Main Activities Are** Coordinate the daily activity: Organise, follow and adjust resources according to presence and skills vs workload throughout the day, report any staffing risk; Execute intra-day and end of day recurrent tasks; Contribute to payments processing under scope when required Mitigate the operational risk to improve hub efficiency: Ensure strict respect of procedures (generic & specific, SLAs, manuals of activities ); Detect and correct errors (first level of control); Ensure registration and report quality of doer (nb of errors) / checker (nb or errors avoided); Instantly raise issues to the hierarchy, propose immediate turnaround Ensure and control completeness and correctness of the activity performed during the day Coordinates continuous relationship with Site in scope: Ensure pro-active communication; Identity and report operational change requests to Team leader Provide daily support to relationship Analysts and Senior relationship analysts. Point of escalation for all relationship analysts Provides clients and analysts with cash-management support (e.g. user assistance, training, etc.) **Profile and Skills to Success** Bachelor’s Degree in Economics, Finance or Accounting From 3 to 4 years of experience in Banking and Financial Operations Fluency in English Proficiency in Microsoft Tools, namely Excel Knowledge of Cash Management and Corporate Deposits Good communication skills, both oral and written Ability to deliver Ability to understand, explain and support change Ability to influence, develop and improve others’ skills LI-Hybrid **Why joining BNP Paribas?** - ** Leading banking institution** BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe. - ** Our presence in Portugal** In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates. - ** International reach** Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: **Retail Banking**, a division that brings together all the Group’s retail activities and specialised business lines; **Investment & Protection Services**that include specialised businesses offering a wide range of savings, investment and protection services; **Corporate & Institutional Banking**division that offers tailored financial solutions for corporate and institutional clients. - ** Diversity and Inclusion commitment** - ** Commitment towards work/life balance** At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. - ** Remote Working Conditions** At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. (Opens in a new tab) - In case you are selected for this role, further documentation will be requested to support your hiring process.