Compliance Coordinator

Há 7 dias

Lisboa, Portugal Uber Tempo inteiro

**About the Role**:
Our team aims at building a safe and compliant business to support and grow our courier and restaurant partners, with the ultimate goal of making Uber Eats their most loved delivery platform.

The Compliance Coordinator is designed for someone who will be dedicated to providing courier and restaurants with the best experience ever, by ensuring the highest compliance standards on every trip.

This role calls for an obsession for attention to detail, problem solving, and operational excellence. You should be comfortable working independently with little guidance, be obsessed about our partners, thrive in a startup culture and love solving problems

Beyond solving partner issues, you will be encouraged to use your sound business judgment and own some of the most meaningful processes of our operations team. You will share information and concerns, propose innovative solutions, and brainstorm process improvement ideas.
**What you will do**:

- Own KYB/KYC Jira issue resolution where local support is needed: investigation and proactive outreach if needed (e.g NGO additional document at KYB).
- Be responsible for the fr-kyc Slack Room and the krk-kyc room critical issues.
- Send Daily Alert to AMs on accounts at risk.
- Supervise, investigate and fix issues in documentation and/or other compliance requirements for Delivery Partners and Restaurants. If needed, support outreach calling campaigns to increase compliance rate.
- Own OFAC critical issue tracker for Courier and Restaurant investigation and proactive outreach if required.
- Execute the Restaurant safety tagging.
- Delivery mode & Change of ownership: Support contract change for COO and Delivery Mode from beginning to end.
- Invoicing: Execute ad hoc invoicing & tax request (e.g Eater U4B).
**What you will need**:

- **
Strong communication skills**: Effective communicator, verbal & written.
- **
Detail Oriented**: Confirmed ability to multi-task and follow through while paying strict attention to detail.
- **
Naturally Curious**: Coach-ability, open to incorporating feedback, and dedication to the improvement of your craft.
- **
Excellent Teammate**: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
- **
Ownership**: Passionate, you are deeply committed to taking Uber support to the next level and rise to the occasion to tackle problems, big and small.
- **
Positive**: An infectiously positive attitude and aim to win; hustle with determination.
- **
Customer** **centric**: A genuine passion for Uber and exceptional customer support experiences.
- **
- **
Language**: Business proficiency in English and French.
**Bonus points**
- KYC/KYB knowledge and experience (preferred).

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