Credit Controller Administrator

Job Type: Permanent Build a brilliant future with Hiscox The Role: As member of our Credit Control team, your primary responsibility will be to provide efficient and high-quality administrative support while assisting Broker accounts. You will ensure accurate cash allocation, respond to daily queries, and demonstrate a customer-obsessed mindset, delivering world-class service to our clients. This role requires a "whatever it takes" attitude and a willingness to roll up your sleeves to support the team. To excel in this position, you must bring enthusiasm and energy to every task. While you will handle day-to-day activities with ease, you will also contribute innovative ideas to improve our processes. Your insights and contributions will be crucial in driving the team's success and achieving our revenue goals. Key Responsibilities: - Ensure accurate, timely, and efficient data entry and quality checking of cash receipts, including cleansing and mass change processing projects; - Deliver exceptional service standards and KPIs, maintaining relevant data up-to-date; - Liaise with internal and external parties to resolve queries quickly and effectively; - Manage and support the debt process, reconcile differences on Broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts; - Chase remittances to ensure timely cash allocation; - Distribute monthly statements and correspondence of overdue accounts to clients, resolving any questions promptly in collaboration with Senior and Credit Controller colleagues; - Release monthly dunning letters to remind clients and Brokers of overdue payments; - Analyze the Ageing report and allocate the portfolio, ensuring total clarity; - Support the identification and allocation of unallocated cash; - Manage and operate RPAs as needed to support various business functions; - Proactively ensure that regulatory, tax, corporate, and compliance requirements are met when applicable; - Support compliance rules and checks within the Credit Control Team and become a specialist in our systems (I90, Merlin, Magic, MI, etc.). Person Specification: Our must-haves: - Be a graduate, or have a professional qualification in a finance related disciple such as Credit Control, Finance, or Administrative functions; - Proficient in written and spoken English, Portuguese would be a plus; - Good interpersonal skills and enjoy working as part of a team; - A positive, can-do attitude, results-driven, with the energy and determination to thrive in a fast-paced environment where the pace and quality of response are critical; - Strong writing and editing skills with a keen attention to detail, capable of producing high-quality work under pressure. Ability to prioritize and organize workload to meet tight deadlines; - Being patient and respectful towards our clients, coupled with professional firmness and determination in debt recovery; - Good Excel and Outlook skills. Our nice-to-haves: - Previous experience in a busy insurance operations environment, demonstrating the capability to meet demanding deadlines; - Strong computer skills, including Microsoft Outlook and Excel. Training can be provided to further develop your IT skills as needed; - Previous experience with AS400, Cognos or Magic. Why Hiscox? - Healthy work-life balance with our 35h/week and hybrid working system; - Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave); - Health insurance, gym allowance, pension plan etc.; - After 5 years work 1 month sabbatical leave; - Team spirit with many opportunities to engage and an open culture - Work with amazing people and be part of a unique culture_