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**About the job**
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance
Since 2015, BNP Paribas Wealth Management (WM) has a competences center in Lisbon named the Portugal International Markets Hub (“PIMH”). This center manages certain activities for the International Markets (“IM”) sites of BNPPWM namely Switzerland, Luxembourg, Germany and Monaco
**Your Main Activities Are**
Support and develop end user computing tools (MS Access VBA) for operations, allowing a control on order flow and data flow
Participate to the controls of the activity
Coordinate various cross-functional tasks between various Operations departments (site support, error account monitoring, among others)
Define, produce and exploit quantitative indicators for all Operations departments (monthly) and for the sites (quarterly)
Guarantee a quality customer service to the various banks (quarterly indicators, regular control, follow-up of requests, among others)
Participate in Continuous Efficiency Improvement projects within the Operations department
Ensure the operational integration of new products by coordinating analyses and their drafting
Reports to Quality & Risk Management Team Leader
System flow mapping
Theoretical contribution for system quality improvement
Rewriting of procedures
Contribution to the creation of new operational control framework
Provide support to the definition and implementation of new setups
UAT preparation and execution
Training
**Profile and Skills to Success**
Bachelor degree in Economy, Finance, Business Administration, Accounting
Experience in customer service, business support or middle office jobs
Knowledge of banking activities and operations, in particular stock exchange operations, derivatives, funds, among others
Ease at analysis and understanding complex processes
Technical skills, to understand the IT banking systems
Ability to understand and build VBA skills for simple MS Access queries and Excel macros
Excellent command of Excel, Access and Business Object
Fluency in English
Organizational ability
Customer-oriented
Strong team spirit
Oral and written communication
Rigor and method
Flexibility to deal with outstanding situations
**About the Team**
The main objective of the Quality & Risk Management team is to ensure that the quality of the Operations Department's production is monitored, including activities under service, contracts with BNP Paribas entities (sites). It also supports the development of WM and product offerings
As such, your mission will consist in carrying out various cross-functional controls and analyses and producing quantitative and qualitative reports
LI-Hybrid
**Why joining BNP Paribas?**
- **Leading banking institution**
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- **Our presence in Portugal**
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
**Investment & Protection Services**that include specialised businesses offering a wide range of savings, investment and protection services;
**Corporate & Institutional Banking**division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**
