German Customer Service Agent

2 semanas atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**German Customer Service Agent (Hybrid)**

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead

**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support or client facing role, preferably in a multi-national environment

**Required Language Thresholds**:

- German (Level C1/C2)
- English (Level B2)

**Skills & Knowledge**
- Advanced level working knowledge of Microsoft Office Suite
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts and bank Holidays

**What We Offer**:

- Location: Hybrid in Lisbon (1 week on-site/1 week remote, alternating);
- Working hours: Monday to Friday (day shift);
- Permanent contract;
- Private health and life insurance from day one in the company;
- Meal allowance on card/voucher;
- Competitive salary;
- Career progression opportunities;
- Parenthood program;
- Our facilities include: An on-site gym, indoor pool, fitness classes and a football pitch. A staff canteen with varied food options and river-facing balcony seating

**hcl_bserv**

**Job Types**: Full-time, Permanent

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