Gbs T&e

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**Syensqo Job Grade**: S19
Job Overview and Responsibilities *
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.
**Join us in one of our 3 service centres**: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.
The T&E / Car Fleet Service Owner is accountable for service offer definition, design, performance, improvements, automation, result, satisfaction and optimizing the cost to deliver.
**Key responsibilities of Service Owner**:
Service Ownership
Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy
Design, improve and document services/processes to achieve business and users’ objectives in the most efficient and compliant way
Contribute to Group policy and compliance rules definition
Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition
Benchmark to ensure alignment with World Class organization, process optimization and best practices
Define the best make & buy approach and select the required external services to support the process
Drive collaboration and process change management between all functions and businesses
Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings
Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources
Define Internal controls
Technology assessment, innovation and investment
In charge of building business case that require budget for service/process enhancements
Work closely with stakeholders and internal partner, IT, RPA, Data and project teams on solution development
Be aware about the latest technology innovation in the domain
Create trusting partnership with stakeholders (internal or external)
Be known and recognized by BSA stakeholders as Service Owner in the appropriate domain
Take ownership and create, maintain and be active in networking
Initiate and maintain improved collaboration, within the Service Unit and across GBS/BSA organization, to accelerate improvement
Staff Management
Set priorities and/or plan work for a weekly or daily schedule
Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
Organize and assess work of the team
Ensure team member development and career progression
Inform, train, motivate, coach all team members to facilitate their growth
Promote spirit of accountability, speak up to act as problem solver
Ensure business continuity and backups are in place
**Ensure or perform training activities (ex**: onboarding of new employees in the team)
In addition, the The Global Fleet Manager will be responsible for:
Collaborate and co-create the global Fleet Mgt roadmap with Global Package Owner, ensuring Fleet Mgt Strategy and Services Delivery area aligned with the Group needs, benchmarks and service delivery indicators.
Engage with HR, Finance, Facilities and Procurement stakeholders to ensure the E2E delivery of Fleet Mgt services in collaboration with all involved parties.
Drive global policy adoption discipline, ensure the Fleet Mgt services are aligned and standardized and compliant with local practice benchmarks and levels of complexity (e.g. depending on fleet size per country).
Responsible for global fleet vendor management for global / regional services that are not covered by the Procurement.
Education and Experience *
Degree or Diploma in a relevant discipline
Possess at least 10 years of experience in procurement or purchasing domains
Provisioning background
Service/Process design experience
Project Management experience
Must-have skills *
Interpersonal skills
Analytical skills and understanding of technology
Possess a digital mindset
Proactive with a high level of initiative
Continuous Improvement skills
Strong collaboration skill
Service driven mindset
Customer - orientated with good level of problem-solving skills
Ability to interact with all levels in the organization
Must-have language skills
Fluent in English (both written & spoken)
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