Reservations Agent

2 semanas atrás

Porto, Portugal Infante Sagres Tempo inteiro

The first moment a guest contacts one of our hotels, they begin a genuinely memorable experience. As a Reservations Agent, you’ll not only be the person they rely on, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Your day to day**:
People
- Promote team work and quality service through daily communications and coordination with other departments;
- Notify sales of any group bookings.

Financial
- Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods;
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system;
Guest Experience
- Provide accurate information about the city and the surrounding attractions when asked by guests: mail hotel specific information sheets and brochures to guests as requested;
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Join our dynamic team

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