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Assistant Front Office Manager to Work in Ireland
2 semanas atrás
We are now looking for an **Assistant Front Office Manager** to lead the team at one of our hotels, **The iNUA Collection**.
As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of front desk agents and support colleagues to maintain high standards of guest satisfaction, efficiency, and professionalism.
**Key Responsibilities**:
- Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
- Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
- Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
- Supervise and coordinate the training of front desk staff to ensure they are equipped with the necessary skills and knowledge to perform their duties efficiently.
- Monitor room inventory and work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy.
- Assist in the development and implementation of front office policies, procedures, and operational systems to optimize efficiency and guest satisfaction.
- Conduct regular audits of front desk operations to identify areas for improvement and implement corrective measures as needed.
- Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless communication and coordination of guest services.
- Assist with administrative tasks, such as scheduling, payroll, and budget management, as required by the Front Office Manager.
- Stay informed about industry trends, technologies, and best practices in front office management and hospitality services.
**Qualifications**:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Previous experience in a supervisory role within a hotel front office department.
- Proven ability to lead and motivate a team to achieve goals and deliver exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organisational and multitasking abilities, with attention to detail.
- Proficiency in hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
**Benefits**:
- Competitive salary.
- Developemnt & growth oppertunities within the hotel or the group.
- Health Insurance and Pension contributions.
- Complimentry meals.
- Complimentry access to leisure & gym facilities.
- Colleague of Month.
- Colleague Assistance Programme
- Discounted rates on Food and Room rates in all iNua properties around Ireland.
- Diverse, fun & flexiable work environment
- Colleagues discounts on hotel stays and dining services.
Join our team at The iNUA Collection and be a part of creating memorable experiences for our guests while advancing your career in the hospitality industry.
