Service Desk Analyst

2 semanas atrás

Lisboa, Portugal Fox IT Tempo inteiro

Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.

We are looking for a **Service Desk Analyst **to join our team.

**Key Responsibilities/actvities**:

- Experienced in resolving end user incidents and requests
- Communicate and collaborate with Service Desk escalation technicians and engineers

to solve
- Document time and notes in each service ticket as the work is happening.
- Work with and follow up with vendors and partners concerning their product and

service issues
- Troubleshoot and resolves issues following company standards and industry best

practices
- Identify issues that should be recorded in a global and client specific knowledgebase

**Requirements**:

- College diploma or University degree in the field of Computer Science or equivalent
- 2-3 years working in a support, service, or Tier 2 service desk role
- Exceptional Windows 8,10 Operating System troubleshooting and configuration
- Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting required
- Active Directory Administration
- Experience working a service desk ticketing system (ConnectWise, Jira etc)
- Exceptional NTFS Administration required
- Citrix & VPN administration & troubleshooting required
- Experience troubleshooting Microsoft Distributed Name Space (DFS)
- Experience troubleshooting Group Policies, DNS
- Experience troubleshooting file and print services
- Desktop software installation, configuration, and troubleshooting
- Strong MDM Support and administration required
- Experience with Avaya voice administration
- Experience with Enterprise Antivirus and Spyware software
- macOS experience a plus
- Fluent English
- Availability to have training in Manchester

**What we offer**:

- Hybrid Regime
- 26 daysof vacation
- Health insurance.
- Training
- Opportunity to develop your career

Take the Leap

**Tipo de oferta**: Período Integral

**Benefícios**:

- Horário flexível

Horário de trabalho:

- Horário flexível

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