Service Desk Analyst
1 semana atrás
Job Title: Service Desk AnalystLocation: Lisbon, PortugalWork model: Full-time, Hybrid (3x office per week)About MozaydoMozaydo was built by people who believe work should feel human - even when powered by technology.We’re a remote-first company that connects talent, technology, and purpose to help companies grow sustainably.Here, ownership matters more than control, and progress matters more than perfection.People powered. Technology enabled.About the RoleWe’re expanding our Technology Services Team capacity to support our customers.This professional will provide first-line support to end-users, assisting with hardware, software, and IT service management issues. The ideal candidate has strong technical knowledge, excellent communication skills, and the ability to work in a shift-based environment, contributing to the smooth operation of IT services.ResponsibilitiesProvide first-line IT support to end-users, resolving hardware, software, and application issues;Support and troubleshoot Windows operating systems, Office 365 applications, and ITSM tools;Log, track, and manage incidents and service requests according to ITSM processes;Communicate effectively with end-users and escalate issues to appropriate teams when necessary;Participate in shift-based schedules to ensure coverage and continuity of service;Document resolutions, procedures, and known issues to maintain knowledge base and improve service delivery;Collaborate with IT teams to support upgrades, deployments, and IT projects affecting end-users.RequirementsProven experience in Service Desk, Help Desk, or end-user support roles;Strong technical knowledge of Windows operating systems, Office 365, and ITSM tools;Ability to work in a shift-based schedule and adapt to varying operational demands;Customer-oriented mindset with strong problem-solving and analytical skills;Ability to follow established processes and document work accurately;Degree or equivalent in Information Systems, Computer Science, or related field is a plus;Good command of the English language (spoken and written).What We OfferFlexible work.Culture of autonomy and trust.Challenging and human projects.Opportunities for growth and continuous learning.Hiring ProcessOur hiring process is designed to ensure the best match between talent and opportunity. Steps may vary slightly depending on the specific role.Introductory Meeting with Mozaydo - to get to know you, your experience, and career goals.Client Interview - a conversation with the client to explore alignment with the role and team.Technical Assessment - evaluation of specific skills and expertise, when relevant.Final Interview (Cultural Fit) - focused on values, mindset, and collaboration style.
-
Service Desk Analyst
1 semana atrás
lisboa, Portugal MOZAYDO Tempo inteiroJob Title: Service Desk Analyst Location: Lisbon, Portugal Work model: Full-time, Hybrid (3x office per week) About Mozaydo Mozaydo was built by people who believe work should feel human - even when powered by technology. We’re a remote-first company that connects talent, technology, and purpose to help companies grow sustainably. Here, ownership matters...
-
Service Desk Analyst
1 semana atrás
Lisboa, Lisboa, Portugal MOZAYDO Tempo inteiroJob Title: Service Desk AnalystLocation: Lisbon, PortugalWork model: Full-time, Hybrid (3x office per week)About MozaydoMozaydo was built by people who believe work should feel human - even when powered by technology.We're a remote-first company that connects talent, technology, and purpose to help companies grow sustainably.Here, ownership matters more than...
-
Polish-speaking IT Service Desk Analyst
3 semanas atrás
Lisboa, Portugal Careerxtra Tempo inteiroA leading outsourcing consultancy in Lisbon is seeking a Service Desk Analyst fluent in Polish and English. The ideal candidate will be responsible for handling IT-related issues, ensuring timely resolutions, and maintaining high customer service standards. Candidates should have experience in IT service desks along with a relevant degree. The role offers...
-
SERVICE DESK
2 semanas atrás
Lisboa, Portugal iTRecruiter Tempo inteiroSERVICE DESK / ANALYST (HYBRID) Portuguese company hires for hybrid position📍 Location: Lisbon or Porto or FundãoWork Model: Hybrid (approx. 60% remote / 40% on-site)Language Requirements: Dutch and English (min C1) Seniority: +1 years Sector: TI⚠ Instructions: Please send your CVs in English and make sure to include all skills and experience...
-
Service Desk Analyst
1 semana atrás
Lisboa, Portugal MOZAYDO Tempo inteiroJob Title: Service Desk AnalystLocation: Lisbon, PortugalWork model: Full-time, Hybrid (3x office per week)About MozaydoMozaydo was built by people who believe work should feel human - even when powered by technology.We’re a remote-first company that connects talent, technology, and purpose to help companies grow sustainably.Here, ownership matters more...
-
Service Desk Analyst
2 semanas atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiroCAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...
-
Service Desk Analyst
Há 2 dias
Lisboa, Portugal Capgemini Tempo inteiroCAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...
-
Service Desk
2 semanas atrás
Lisboa, Portugal Xtedder Tempo inteiro**Vaga**: Técnico de Service Desk **Local**: Lisboa | **Regime**: Presencial | **Horário**: Comercial **Descrição**: Procuramos Técnico de Service Desk para suporte presencial e remoto, gestão de tickets e resolução de problemas de hardware, software e rede. Excelente oportunidade para crescer na área de TI. **Requisitos**: - Experiência em...
-
Bilingual Service Desk Analyst
2 semanas atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiroA global engineering services leader in Lisbon is seeking a Service Desk Analyst fluent in English and French. In this role, you will provide initial support to resolve incidents and respond to customer inquiries while adhering to service level targets. You will work in a vibrant team that champions work-life balance, engages in exciting projects, and offers...
-
Service Desk
Há 5 dias
Lisboa, Portugal Olisipo Tempo inteiroReferência 13075_Service Desk_Lisboa **Descrição**: Service Desk **Perfil**: - 12º ano ou superior; - Experiência técnica para resolução de temas no âmbito de TI’s/SI’s ; - Conhecimentos de Office 365, Teams, ChromeOS; - Boa capacidade (faladas e escritas) de Português e Inglês; - Resistente ao ambiente de...
