Continuous Services Improvement Manager
2 semanas atrás
**Continuous Services Improvement Manager
- **Working Location**:Oeiras, Portugal
- **Security Clearance**:NATO Secret / SC
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience**:
- Secondary education supplemented by substantial related experience within Quality Management / Instructional Systems Design / Continuous Improvement and Change Management in an individual training and education environment
- Recent experience in a systems approach to training context
- Proven ability in producing clear actionable quality reports and presentations for management
- Experience in measuring training transfer, quantifying return on investment, and articulating and identifying opportunity costs
- Proven results in developing and implementing continuous improvement initiatives
- Recent experience in designing and interpreting surveys to measure and baseline organizational activities
- Recent experience in developing Key Performance Indicators (KPIs) to align with organizational critical success factors
- Effective and excellent professional English language spoken and writing skills
- Experience in Microsoft Office with an in depth knowledge of Excel and PowerPoint
**Desirable Qualifications/Experience**:
- ITIL 4 Foundation
- Training Qualification in Technical Instruction
- Change Management Practitioner Certification
- Knowledge of the NCI Academy and NCIA
- Knowledge of NATO Quality Assurance Standards
**DUTIES/ROLE**:
- Reporting to the Head SAT/QA & CI supports the development and implementation of the NCI Academy quality management system and continuous improvement initiatives
- Leads the design, development and monitoring of continuous improvement activities needed to improve services offered by the NCI Academy
- Developing and refining Key Performance Indicators related to NCI Academy Critical Success Factors
- Developing data collection plans
- Analysis of data collected to create improvement plans
- Leading the implementation of continuous improvement initiatives and creating necessary processes and procedures to sustain CI activities
- Supports the external evaluation process for the NCI Academy gathering supervisor, student and stakeholder feedback for existing and emerging NCI Academy courses
- Adhere to existing NATO security procedures for physical and logical protection of NATO materials
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