Technical Consultant

**Build your future with Sovos.**

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

**The Work You'll Do**:
The primary focus of this role is to provide technical support and guidance within Sovos Professional Services Team members and clients who are implementing Sovos software products. The Technical Consultant II will work on complex client technical issues by utilizing extensive product and technical knowledge, problem solving skills and troubleshooting experience.
- More specifically, you will:_
- Provide technical support and guidance to Sovos Clients and Professional Services Team members
- Maintain constant communication with Product, Regulatory and other team members part of the project implementation team
- Lead technical related meetings with the Product Team or customer as needed.
- Create and maintain communication interfaces between client’s environment and Sovos platforms
- Utilize technical experience to create output templates using Sovos best practices
- Troubleshoot and correct connectivity issues between source systems (ERP, CRM, POS) and Sovos platforms on premise and cloud based
- Ability to work on multiple, complex implementation projects concurrently
- Technical experience with on premise, hosted and cloud-based systems
- Enhance knowledge and skills relating to new/existing/future products and rollouts as well as emerging technology to increase proficiency in a technical capacity
- Responsible for ensuring technical support for client implementations to meet quality and scope expectations
- Maintain a high level of energy, enthusiasm, engagement and commitment to action
- Participate in project teams and product committees
- Demonstrate a high degree of self-awareness and commitment to personal development and learning

**What We Need From You**:

- Bachelor’s Degree in Technology field such as information systems, computer science, software engineering or related field
- Superior communication skills, oral and written
- Comfortable working with Fortune 1000 companies
- Experience with EDI is a plus
- Knowledge of SAP systems is beneficial
- Proven capabilities in the following skills:

- Troubleshooting and Analysis
- API connectivity expertise
- Problem Solving
- Teamwork
- Analytical
- Time Management
- Ability to travel to customer sites if needed (not common, most work is done remotely)
- Essential Job Functions:

- Interact effectively with teammates, colleagues and clients
- Comprehend and communicate complex concepts
- Concentrate, analyze and resolve complex problems
- Leverage technology (laptop, cloud computing, smartphones) to fulfill work requirements

**What Does Sovos Offer You?**
- The tools to enhance your life - because we want you to enjoy your life outside of work_
- Health Insurance
- Life Insurance
- Personal Accidents Insurance
- Meal Allowance
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment
- Visit our careers page to learn more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background**

LI-Remote