Continuous Improvement Team Manager

**About the job**

The Continuous Improvement Team Manager leads a team of CI project managers and CI trainers/coaches to take Continuous Improvement concepts, tools and culture across the organization, always seeking efficiency opportunities within its scope of activities.

**Your Main Activities Are**

The Continuous Improvement Team Manager will be responsible for, but not limited to:
Support the local Operations Senior Managers to derive from the global ops roadmap / priorities the local ones to reach local Ops targets

Define Continuous Improvement annual roadmap to support local Operations roadmaps, identify and schedule Continuous Improvement projects / workshops / OPS managers Training & Coaching

Manage local CI team of CI Project Managers & CI Trainers/Coaches

Lead process improvement initiatives using Continuous Improvement Programme approach and tools to improve and standardize processes across locations - including post project follow up & impact quantification

Entertain close relationships with the local Operations managers to capture their needs and arrange for initiatives to address them once approved by the programme stakeholders

Prepare and facilitate problem solving workshops on multi-geographies issues - including post project follow up & impact quantification

Implement Continuous improvement management practices such as performance management or activity management at Team leaders, Ops leaders, Process owners level including follow up & impact quantification

Spread Continuous Improvement culture across the organization

Prepare reporting on local Continuous Improvement programme, lead regular reviews with Ops senior management to follow up progress on CI roadmap

**Profile and Skills to Success**

Master’s degree in management, Finance, Economics or Engineering

Excellent command of English. French is a plus

Strong experience on Lean methods and tools

Strong experience on change management methods and tools

Advanced facilitation skills

Leadership: Capacity to bring together different stakeholders' visions and have them converge towards the same common target and get their full buy-in

Excellent interpersonal and communication skills at all levels of the business

Rigorous, organized, and execution oriented

Team player, ability to work cross functionally for the general interest

Sense of priority: capacity to draw the line between important and secondary matters and switch between macroscopic and detailed issues permanently

Previous experience within CIB Operations or exposure to their processes will be a key asset

Previous experience in project managers/Change team management is a prerequisite

Skills on coaching

Black Belt Lean Six Sigma certification is a prerequisite

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from e