German Speaking Back Office Anti-fraud Prevention

Join an international team in Lisbon Office-based role in Oriente, full-time schedule and paid training.

**Location: Lisbon Oriente**
- **Start date: 4.12**:

- **It's office based work in Lisbon Oriente**:

- **Rotational schedule time frames**:Monday-Sunday 8:00-23:00** (full time: 8h/day, 40h/week, 5 days/week) **with 2 rotating days off**:

- We offer an efficient and fast online recruitment process

**The Project**:
Join a leading global social media and e-commerce platform dedicated to keeping its online community safe.
As part of the Fraud Prevention team, you’ll protect users and transactions by identifying and preventing fraudulent activity.

**As a Back office, German-speaking Anti Fraud Specialist you will**:

- **Monitor transactions and user activity to detect potential fraud or policy violations.**:

- **Investigate suspicious cases**and document findings in detail.
- **Analyze data to identify fraud patterns** and propose preventive measures.
- **Ensure compliance with internal policies**and regulatory standards (AML, KYC).
- **Work closely with legal, compliance, and customer service teams** to resolve cases efficiently.

**Competitive salary and compensation system**:

- **1100€ gross x 14 months** (it's 1283€ gross x 12 months)
- **100€gross fixed project/role bonus**:

- **Meal allowance**: €7.23 net/day (approx. **€145/month**) via meal card
- **Transport allowance**: €20/month
- **It’s on average 1383€ - 1528€ gross / month**_

**What we offer**:

- **Start date: 4.12**:

- **Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)**:

- **Rotational schedule time frames**:Monday-Sunday 8:00-23:00** (full time: 8h/day, 40h/week, 5 days/week) **with 2 rotating days off**:

- **Training is provided at the beginning of the work**:

- We offer office based work system in our modern location in **Lisbon - Oriente**:

- **Complete online recruitment process**:

- **A Bring a Friend Program with attractive incentives**:

- Private Health Insurance from day 1

**What we expect from you**:

- You speak **German (C2-native)** and **English (at least B2)**, with strong communication, moderation, and decision-making skills.
- Minimum **2 years of experience** in an **e-commerce fraud or customer service environment**; background in investigations, abuse, or cybercrime is an advantage.
- **Analytical and detail-oriented**, with a proactive, problem-solving mindset and the ability to document and substantiate findings clearly and accurately.
- **Resilient and calm under pressure**, able to handle sensitive or complex situations with professionalism.
- **Team-oriented and responsible**, with a strong sense of ethics, accuracy, and continuous improvement.

**EU citizenship or a residence permit in Portugal is required**

Excited for a new adventure with us?

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Pay: 1,220.00€ - 1,528.00€ per month

Application Question(s):

- When is the closest possible start date for you?
- Your current location (city):

- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm the basis on which you can work in Portugal (visa/work permit, etc.).
- Is your German language at working proficiency level (min. C2)? Please confirm here:

- Are you ready to work in our office in Lisbon Oriente?
- Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Is your English at good, communicative level (min. B2)?

**Education**:

- High school or equivalent (required)

**Language**:

- English (min. B2) (required)
- German (at least C2-level) (required)