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Customer Service & Logistics Specialist - Fixed Term Contract
**Country**:Portugal
**City**:Lisbon
**Department**:Global Operations & Production
**Job ID**:45042
- Professional | Temporary | Full-time | Hybrid
- Our people in **Manufacturing & Global Operations** share two priorities: getting things done and making things better. If you’re a dynamic person with a positive mindset, you’ll fit in well here. It’s an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching for ways to improve at every stage of our value chain - from the raw materials we buy through to the logistics network that brings our medicines to patients. Join our team and help us make an even bigger contribution to Grünenthal’s future.**What the job looks like**
- Each day you'll enjoy a variety of challenges, such as:
**_ Order Management & Customer Service:_**
- Process and manage customer orders from entry to delivery, ensuring accuracy and timely execution;
- Handle customer complaints, providing clear and proactive communication regarding order status, delays, or exceptions;
- Manage billing processes, ensuring proper and timely invoice;
- Execute returns and credit processes, coordinating with the logistics operator, ensuring correct stock handling in alignment with company policies;
- Act as the primary point of contact for all order-related issues and resolutions.
**_ Logistics Coordination:_**
- Coordinate daily activities with the logistics operator, including order preparation, shipment scheduling, and returns processing;
- Manage incidents related to deliveries, discrepancies, damages, or missing items, ensuring quick resolution and proper documentation;
- Monitor logistics KPIs and escalate anomalies when necessary;
- Coordinate and supervise reception and storage processes with the logistics provider to ensure proper inbound operations;
- Manage obsolete or damaged stock processes according to company guidelines.
**What you'll bring to the table**
- To make the most of this role and truly thrive, you should have:
- Degree in Supply Chain, Logistics, Business Administration, or a related field (preferred);
- Previous experience in related activities, preferably in pharmaceutical or FMCG sector;
- Experience working with third-party logistics providers (3PLs) is a plus;
- Expertise with ERP systems (SAP or similar) is a plus;
- Fluent Portuguese and English;
- Strong time organization skills, attention to details and ability to work effectively under pressure;
- Excellent communication skills, both written and verbal, with the ability to interact with diverse stakeholders;
- Results-oriented mindset with a strong drive for continuous improvement;
- Focus on problem-solving and capacity to manage unexpected situations with autonomy;
- Team-oriented with the ability to collaborate across different departments.
**___________________**
About Grünenthal
Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better - and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.
Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2024, Grünenthal employed around 4,300 people and achieved sales of € 1.8 billion.
Your HR contact:
- Catarina Cajada
