Customer Support Agent

Há 2 dias

Lisboa, Portugal Salt Services Tempo inteiro

**Sind Sie begeistert davon, erstklassigen Kundenservice zu bieten? Dann freuen wir uns darauf, von Ihnen zu hören**

Wir suchen engagierte und zuverlässige Fachkräfte, die unser Team verstärken. Wenn Sie eine Leidenschaft für Telekommunikation haben und in einem schnelllebigen Umfeld aufblühen, könnte dies die perfekte Gelegenheit für Sie sein.

**Stellenübersicht**:
Als Customer Support Agent werden Sie:

- Hochwertigen telefonischen Support für unsere Kunden in deutscher Sprache leisten.
- Sowohl bestehenden als auch potenziellen Kunden Informationen und Unterstützung zu unseren Produkten und Dienstleistungen bieten.
- Kundenanfragen bearbeiten und sicherstellen, dass Updates korrekt in unseren Systemen erfasst werden (z. B. Tarifänderungen, Plananpassungen, Serviceaktivierungen und Adressänderungen).
- Möglichkeiten zur kontinuierlichen Verbesserung der Kundenserviceprozesse identifizieren.
- Experten-Support bei Fragen zur Netzwerkverbindung und Internetnutzung auf verschiedenen Plattformen wie Windows, macOS, iOS und Android bereitstellen.

**Was wir suchen**:

- **Kundendienst-Erfahrung**: Erfahrung im Kundenservice ist von Vorteil.
- **Fließende Deutschkenntnisse**: Sie müssen in der Lage sein, effektiv auf Deutsch zu kommunizieren (mindestens C1-Niveau). Englischkenntnisse sind ein Plus.
- **Interesse an Telekommunikation**: Ein echtes Interesse an Telekommunikationsprodukten und -dienstleistungen.
- **Technisches Fachwissen**: Für technische Supportrollen sind Kenntnisse in Glasfasertechnik, Netzwerkkonfigurationen, Routern, Wi-Fi-Netzwerken, TV-Boxen und Glasfaserinstallationen erforderlich.
- **Problemlösungsfähigkeiten**:Sie begeistern sich dafür, technische Systeme und Geräte zu konfigurieren und probleme zu lösen.**:

- **Flexibilität**: Bereitschaft, flexible Arbeitszeiten zu übernehmen (Montag bis Samstag, von 07:00 bis 21:00 Uhr).
- **Persönliche Stärken**: Sie sind zuverlässig, pünktlich und kundenorientiert.

**Was wir bieten**:

- **Umfassende Schulung**: Bezahlte Schulungen ohne Gehaltskürzungen.
- **Attraktive Boni**: Monatliche und vierteljährliche Leistungsboni.
- **Großartige Vorteile**: Krankenversicherung, Fahrtkostenzuschuss, Essenskarte/-gutschein und mehr.
- **Moderner Arbeitsplatz**: Arbeiten Sie in zentralen Lagen in Lissabon und Porto in modernen, gemütlichen Büros mit Freizeiträumen.
- **Job-Stabilität**: Eine Festanstellung mit langfristigen Wachstumschancen.

**Erforderliche Sprachen**:

- Deutsch (mindestens C1-Niveau - erforderlich)
- Englisch (B2-Niveau - wünschenswert)

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde
- Subsídio de transporte

Remuneração suplementar:

- Bónus de performance
- Bónus trimestral

Requisito de idioma flexível:

- Português Não Necessário

Data de início prevista: 10/02/2025

  • Customer Support Agent

    Há 3 dias

    Lisboa, Portugal Workster Jobs Tempo inteiro

    Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for. Key Responsibilities for the Customer...

  • Customer Support Agent

    Há 8 horas

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro

    Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.Key Responsibilities for the Customer...

  • Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Toptalent Tempo inteiro

    Position: Customer Support Agent (Spanish)Location: Lisbon, PortugalWork model: on-site Employment type: fixed term (6 months) Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES:Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat). Assist clients with

  • Chinese Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a Customer Support Agent is to support their...

  • Chinese Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a Customer Support Agent is to support their...

  • Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Careerxtra Tempo inteiro

    We are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time.DUTIES AND...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **Job Title: Customer Support Agent (German Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German....

  • Chinese Customer Support Agent

    Há 8 horas

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal.Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their...

  • Dutch Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...

  • Danish Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Danish Customer Support Agents to work in Lisbon, Portugal. Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent...