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**Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: C003365 / Oeiras **Skills, knowledge, experience required**: - Minimum 3 years' experience in managing services and projects in a customer-facing role; - Experience with: - Setting and managing vendor performance, including performance statistics; - Process optimization and vendor sourced efforts; - Managing vendor relationships; - Third-party risk management; - Agile Product Management; - Strong vision on demand and capacity in large organisations; - Self-starter, customer-focused with the ability to work independently. **Desirable**: - Experience in: - Working in military/technical environments, particularly in the fields of C4ISR and cyber security; - Leading and managing small teams; - Prior experience of working in an international environment comprising both military and civilian elements in a supervisory role; - Experience with Agile ways of working; - Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT). **Duties/role**: - Managing the vendor services from a day to-day performance perspective and all aspects of the effectiveness of the service; - Directing the efforts of the Vendor Management Officer in the identification of requirements and development of Statements of Work (SoW), Requests for Proposal (RfP), Requests for Quotation (RfQ), and other procurement-related documentation; - Overseeing the management of the service contractor resources and deliverables; - Assessing vendor terms, deliveries, and performance; - Optimizing Capacity Performance and impact of vendor services; - Acting as the Project Manager/Scrum Master for coordination of deliveries for assigned contracts within Academy ensuring that the outcomes requested by Branch Heads align with internal timings and dependencies are coordinated across resourcing options; - Monitoring timing and quality of deliveries in accordance with the planning; - Defining and monitoring vendor Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs); - Leading and directing staffing actions to ensure capacity optimization under the SWP including supporting the development of Job Descriptions, PECR requests, development of impact statements, and overall business cases; - Identifying opportunities for continued resource optimization under the SWP and Smart Sourcing frameworks; - Communicating and coordinating with assigned service providers (SPOC) on behalf of the Academy; - Maintaining knowledge of the usage of "volume-based" contracts and ensuring processes and coordination within Academy are launched with Staff Manager before contract end to ensure continuity of services; - Ensuring swift vendor onboarding to projects and continued service; - Creating and coordinating vendor onboarding processes to ensure that deliverables are achieved from day 1; - Cultivating provider understanding and alignment with internal Academy processes and functions necessary to the achievement of deliverables; - Coordinating with Branch Heads for SoW service contract requirements and maintaining "playbook" for assigned service providers; - Providing staff management in the coordination and support of the Acquisition processes for the Academy; - Executing the resourcing decisions for "ramp up" within assigned service providers under the terms of the SoW as determined by the Delivery Cadence and SWP governance; - Supporting demand/capacity forecasting; - Contributing to and aligning with the upstream reporting and coordination with COO on Smart Sourcing on behalf of the Academy; - Overseeing the management of Academy staff, including Performance management, Coaching and mentoring, Recruitment and onboarding, and Training requirements; - Deputizing for higher grade staff, if required; - Performing other duties as may be required. VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575 Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
