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T&e Service Specialist
2 semanas atrás
Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.
Role Overview
Reporting to the AP and T&E Service Unit Manager, the T&E Service Specialist will be accountable for the detailed design of the assigned services under his/her domain. This includes developing, improving and maintaining procedures, guidelines and proper tools to support the service.
In some cases, it could also include the coordination of the implementation and deployment of improved/new services, requiring strong relationships with many Stakeholders in the organization.
He/she will be a key partner for the Service Owner.
**Key responsibilities**:
- Ensure the implementation, deployment and communication of improved/new services under his/her domain in partnership with the Service Owner
- Develop, maintain, update and ensure the diffusion of the operational procedures
- Participate in service improvement projects and ensure a follow-up of project delivery through relevant indicators for the Service Unit
- Organize the training design whenever is required
- Perform and promote problem solving, root-cause analysis on possible issues under the services provided in his/her domain, ensuring corrective plans, improvements, automation and standardization
- Propose improvements and ensure a global follow up for service improvement plans
- Ease the users self-service approach (shift left strategy) using standard solutions and generating self
- intuitive solutions
- Develop and maintain effective working relationships with relevant stakeholders
**Education and Experience**
- Degree or Diploma in a relevant discipline (is a plus)
- Possess at least 3 to 5 years of experience in procurement or purchasing domains
**Skills and behavioral competencies**
- SAP and Concur experience
- Proactive with a high level of initiative and autonomy in the day to day organization
- Customer -orientated with good level of problem solving skills
- Strong collaboration skills
- Service driven mindset and ability to be agile
**Language skills**
- Good level of spoken and written skills in English
Additional Information
Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.
