IT Configuration and Asset Process Owner
Há 6 dias
about the roleLocation: Porto (Hybrid - 5 days per month in the office)
**Salary**: Up to €36,000
Industry: Industrial Services
IT Configuration and Asset Process Owner: Forsyth Barnes have partnered with a fantastic workspace provider. My client are changing the way the working world works Focusing on supplying businesses with fantastic hybrid office spaces, my client are the front runner in offering businesses forward thinking office solutions. With locations in practically every country, city, town and transport hub, and options ranging from an hour's co working to multi-year office space leases, my client enable people and businesses to work where, when and how they want.
You will be responsible for the design, execution, training, and continual improvement of the processes, including definition of enhancements in ServiceNow. This includes the maintenance of proper report and define indicators/metrics to ensure the successfully implementation of the processes and show the value that those are bringing to the organization.- KEY REQUIREMENTSBachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study
4 years' experience as an IT Process Owner in a multinational company
Experience with implementing and managing ITSM or ITIL processes
ServiceNow knowledge in the role of Consultant or Process Owner
ServiceNow reporting knowledge is a plus
Deep experience working with CMDB Experience with ServiceNow Common Service Data Model is a plus
Experience using CMDB beyond IT is a plus
Experience working with Hardware assets, stocks, inventory, and warehouse settings is a plus
ITIL foundations is a must. ITIL expert is a plus
Good negotiation, communication, and presentation skills Exposure and working level knowledge of working with and interfacing to global delivery teams
Excellent English communication and executive level presentation skills
Proven ability to develop strong relationships with stakeholders both internally and externally
Organised and analytical/data mind-set
Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it- KEY ResponsibilitiesOwns IT Configuration and Asset Management processes and ensure appropriate documentation and adherence
Owner of the CMDB Define best practices, policies, and success measurements for healthy configuration management process and CMDB in ServiceNow
Accountable for the overall quality and compliance of the processes
Ensure integrations with third party vendors are importing data appropriately
Create, maintain, define, and monitor KPIs, global reports and Critical Success Factors related with the processes
Interact with Business Process Owner to create enterprise processes when applicable
Process design and define improvements Ensure proper consumption of CMDB from other IT processes
Ensure CMDB is set to expand to Business Services
Act as a Subject Matter Expert for the processes in regards of enhancements in ServiceNow
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IT Configuration and Asset Process Owner
2 semanas atrás
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