Medical Information Specialist with Portuguese and
Há 5 dias
This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.
**PURPOSE**
**RESPONSIBILITIES**
- Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
- Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
- Build a positive, collaborative team environment with other Lifecycle safety team members
- Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
- Excellent written and verbal skills in** English and Portuguese** language
- Excellent professional telephone behavioral skills
- Ability to work flexibly, organize own workload and effectively manage competing priorities.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Willingness to learn new skills and flexibility to support business needs
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
- Bachelor’s Degree in a scientific or healthcare discipline ideally with 1-2 years’ similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
- Language capability essential in both **Portuguese (native/C2) and English (C1 minimum).
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