Junior Customer Success Manager

1 semana atrás

Lisboa, Portugal CARMA Tempo inteiro

**Job Title Grade/Level**
Junior Customer Success Manager L1

**Department Unit**
Client Success Client Service

**Direct Manager Number of Incumbents**
Ana Luísa Varelas 1

**Job Code Last Review**
CRB-CS04 N/A

**Job Purpose**

Meet client needs, retain and upsell them so that clients are satisfied, thus ensuring they are getting the best value possible from the Company services.

**Roles and Responsibilities**
- Take requests/enquiry/complaints from clients, on a regular basis, work on completing/resolving them and update the clients accordingly
- Ensure the needs of the clients are met and that they are satisfied
- Conduct regular briefings and update the superior on account status on a regular basis
- Maintain updated client database
- Onboard new clients
- Ensure all clients are properly utilizing the Company portal and services and provide assistance when need be
- Comply with **CARMA** policies and procedures and support **CARMA** mission and vision
- Perform other job-related duties as assigned by direct manager

**Competencies**

**Core Competencies**
Dedication
Courage
Intellectual Curiosity
Passion
Compassion

**Behavioral Skills**
Communication
Problem Solving
Customer Focused
Stress Management
Professionalism
Taking Initiatives

**Technical Competencies/Skills**
Teaming & Collaboration
Strong written and verbal communication skills
- HR/Forms/Job Description/2020/025 _

Passion to build strong customer satisfaction

**Job Requirements**

**Education**
BA in communication, marketing or any related field.

**Experience**
1 to 2 years of experience is preferred.

**Licenses and certifications**

**Physical demand and working conditions**

**Job Holder Signature and Date**

**Superior Signature and Date**

**Human Resources Signature and**
**Date**

**_*This job description can change according to the business requirements and at the discretion of Management _**

**_and HR._**
- HR/Forms/Job Description/2020/025 _

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição

Horário de trabalho:

- Turno de 8 horas

Tipos de pagamento complementares:

- Adicional nocturno
- Décimo terceiro salário
- Hora extra
- Subsídio de Natal

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