Operations Manager

2 semanas atrás

Aveiro, Portugal Webhelp Tempo inteiro

**About Webhelp**

**Webhelp **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**What you’ll be doing at Webhelp**

As an **French-Speaking Operations Manager**, you will:

- Supervise of a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed
- Support and analyse project budget and resource allocation
- Handle day to day operations with focus on analytics, coaching, recognition, and performance management
- Interact regularly with the clients to share updates, lead operational and project/ program level reviews
- Be responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results
- Be operationally focused with solid understanding of the workflow with skills to handle client interactions
- Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.
- Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

**We’ll be a great match if you**:

- **Have a degree in Business Management or related field**:

- **Have an excellent French level (oral and written) and fluency in English**:

- Have previous experience working with cross-functional teams
- Experience with operations management environment
- Have excellent verbal and written communication skills and very good Ms Office (Excel) knowledge

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work on-site in Aveiro, Portugal**

**Webhelp** is an equal opportunity employer.

Type d'emploi : Temps plein

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