German Speaking Customer Service Agent for Banking

**Customer Service/Support**

**Location**
- Porto Salvo***

Job Title:
German Speaking Customer Service Agent for Banking Company - Lisbon

**Job Description**:
Our Customer Service Agent will act as a point of contact for a banking company's clients. They will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
Our Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative. They should understand the value of good communication skills. They need to have a Problem-solving Mindset and they must be confident at troubleshooting and investigation.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Are you fluent in German and want to work for the leading **BPO** worldwide, awarded as the best place to work in 2022? **You will use your skills as Customer Service Agent and act as a point of contact for our banking company clients, in our offices in **Lisbon**.

You will provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency.

**What's** in it for you?**
- Competitive salary with benefits package, paid 14 times a year;
- Meal Allowance;
- Private Health Insurance;
- A bright, modern, and exciting place to work;
- Several training and career development opportunities;
- Team events;
- 22 paid vacation days⁠.

**Your job **will be** great**:

- Manage incoming phone calls;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships and trust with customer through open and interactive communication;
- Provide accurate, valid and complete information by using the right tools;
- Follow clients’ communication procedures and guidelines;
- Take the extra mile to engage customers.

**Required profile**:

- Fluent, verbal and written in German;
- Excellent communication skills;
- Strong phone contact handling skills and active listening;
- Customer orientation and ability to adapt/respond to different types of characters.

**To become a part of our Team you need to be**:

- Able to work in rotative shifts, to help address client, customer, and business needs;
- You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).

**Job Type**:Full-time

**Location**: Lisbon

**Relocation** package may be offered.**

**Who are we?**

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more (Like, lots more.)

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

**Location**:
PRT Lisboa (ICNPO)

Language Requirements:
German (required)

Time Type:
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