German / Deutsch / Alemão / Beliebte Video-app: Support By Chat / 30.10 / Porto Office/ Boni 3000

✨ **EXTRA PROJECT BONUS - €3,000 gross total**, paid monthly (€250 gross/month) during the first year of your contract

**Location: Porto Office Park**
- **Start date: 30.10 & 27.11**:

- **Current shifts: Monday-Sunday 08:00-17:00 or 09:00-18:00**5 days/week, 2 rotative days off).*Evening shift (13:00-22:00) may be added later.
- We offer an efficient and fast online recruitment process
- **No experience needed, we provide training**

**Project**:It’s a global tech innovator behind the world’s leading AI-driven short-video platform and content services. **It't probably the most popular Video App in the World**

**As a German-speaking Customer Advisor, you will**:

- **Provide accurate information** about gadgets, device features, usage instructions, and compatibility.
- **Follow our step-by-step guidelines to fix issues**(eg. device malfunctions, connectivity problems, or installation support) or pass them on if they’re more complex
- **Handle inquiries** about deliveries, order status, returns, and replacements (e.g. “My gadget hasn’t arrived”, “The charger is not working”).
- Meet agreed response times and quality targets every day
- **Take part in ongoing training and feedback sessions**to keep sharpening your skills

**Competitive salary and compensation system**:

- **1100€ gross x 14 months** (it’s 1283€ gross x 12 months)
- **100€ gross x 12 month**s - monthly **fixed bonus**:

- **7,63€ net/day (**it's **167,86€ / month) - Meal allowance -**issued as a prepaid card
- **250€ gross - EXTRA PROJECT BONUS**(part of a **total of €3,000 gross paid monthly**during the first year of contract)

**What we offer**:

- **Start date: 30.10 & 27.11**:

- **Full-time employment contract** (according to Portuguese law)
- **Two-shift system: Monday-Sunday 08:00-17:00 or 09:00-18:00**5 days/week, 2 rotative days off).*Evening shift (13:00-22:00) may be added later.
- **Relocation support** (flight refund and accommodation in Porto - discounted from salary)
- **Private health insurance from day 1**:

- Online recruitment process

**What do we expect**:

- **You speak German (at least C1)**:

- **You speak English (at least B2)**:

- **Strong written communication skills**:

- **Troubleshooting skills**, able to investigate and resolve complex customer issues.
- **Familiarity with social media products** and a basic understanding of digital advertising.

Note: We require EU citizenship or full rights to work in Portugal

**Are you interested in a new adventure?**

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Pay: 1,200.00€ - 1,617.00€ per month

Application Question(s):

- Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Your current location (City):

- Are you ready to work in our Office in Porto Office Park?
- Is your German - written and spoken - at working proficiency level (C1-native)?
- Are you ready to work in shifts?
- Do you speak English at working proficiency level (min. B2)?

**Education**:

- High school or equivalent (required)

**Language**:

- German (min. C1) (required)
- English B2 (required)